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Inside Sales Administrator

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Integrated Cooling Solutions

2024-10-02 11:51:30

Job location Tampa, Florida, United States

Job type: fulltime

Job industry: Administration

Job description

Overview:
Who We Are:

We're a trusted commercial HVAC manufacturing representative firm that prides itself on responsiveness, problem-solving, and delivering the most thoughtful solutions. Our deep technical expertise and experienced service team enable us to deliver the best results for our partners and customers. We are the largest independent commercial HVAC representative firm in Florida. Our team is committed to the success of the owners, developers, contractors, engineers, and manufacturers we work with - we're all in this together!

Responsibilities:
How you will make an impact:

Handle sales and parts orders for timely delivery and customer satisfaction.

Manage warranty, service requests, RGAs, and start-ups.

Send Notice-to-Owner requests for jobs over $5,000, ensure compliance with state regulations, and request lien releases.

Resolve customer inquiries, issues, and complaints.

Maintain accurate customer information in CRM systems.

Coordinate with sales, marketing, and logistics teams to streamline operations.

Manage sales documentation including contracts, invoices, and purchase orders.

Resolve customer invoice disputes and receivables backlog with accounting.

Set up new vendors and customers in systems.

Coordinate with supply chain for product availability and track shipments.

Qualifications:
What you bring:

Education: a high school diploma or equivalent; an associate's or bachelor's degree in business administration, marketing, or a related field is a plus, additional certifications and qualifications are also a plus

Experience: 2+ years of experience in sales support, administration, or a similar role; experience in the HVAC industry is preferred, but is not required

Proficiency with Microsoft Office Suite, CRM software, ERP systems, and relevant technical tools.

Knowledge of sales processes and customer service principles.

Excellent verbal and written communication skills.

Strong organizational skills with the ability to prioritize effectively.

Diligence and accuracy in order processing and record keeping.

Strong customer service skills for prompt issue resolution.

Problem-solving ability with effective implementation of solutions.

Collaborative attitude and ability to work effectively within a team environment.

Why ICS

People- First CultureValue trust integrity and an entrepreneurial mindset

We are problem solversNo challenge goes unanswered. "We'll figure it out!"

Statewide Opportunities Project and location versatility across Florida

Professional and personal advancements Ongoing training and competitive compensation and benefits package

Unleash Your PotentialInnovate and grow with us!

Inform a friend!

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