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Premium Research and Data Administrator - Levelset

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Procore Technologies

2024-11-08 13:42:34

Job location Tampa, Florida, United States

Job type: fulltime

Job industry: Administration

Job description

Job Description

Do you pay attention to the tiniest details, love solving puzzles, and enjoy communicating through a help-first customer-centric style? If this sounds like you, you would be an ideal fit for our Premium Research & Data Administrator position on Procore's Scout Research Team.

As a Premium Research & Data Administrator, you'll partner with your team and key Customer Success Team members to ensure customers are getting what they have earned by sending legally compliant documents. Use your investigative and people skills to correct wrong data, fill in the gaps, and maintain accuracy and efficiency through steady communication. It takes a unique person to enjoy both data accuracy and constant communication. In this role, you will learn how to use construction databases, research project information, and contact (through phone calls and email) construction companies nationwide to fill in any missing information. If you pay attention to the tiniest details, love solving puzzles, and enjoy communicating through a help-first, customer-centric style, we want to chat!

This position reports into The Scout Research Manager, and will be based remotely across the US. We're looking for someone to join us immediately.

What you'll do:

Search property information through online county websites, other internal and external tools

Interact with our customers and construction companies by telephone and email

Work on deadlines prioritized by our SLA with our customers

Update job information in our database through data entry

Correct inaccuracies and fills in gaps based on our customer's data

What we're looking for:

You're a proactive problem-solver who isn't afraid to get analytical in your approach

Strong attention to detail and precision while solving issues while maintaining efficiency

You like thinking on your feet and maintaining a customer service perspective in each interaction

An instinct to get out of your comfort zone, even if it's difficult

Experience getting comfortable with a routine; can be given tasks and a schedule, and stay on track

Collaborate with team members, yet still possesses a strong capacity to work independently and effectively

You enjoy learning a new tool or software and lean into new opportunities to create efficiency with tech

Inform a friend!

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