Production Support Analyst

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Job description

Software Guidance & Assistance, Inc., (SGA), is searching for a Production Support Analyst for a contract assignment with one of our premier financial services clients in Tampa, FL.

Responsibilities :

Looking for someone who is excited to drive change, reduce toil, and come up with strategic solutions to help improve application support activities across multiple regions.

Strong focus on communication and technical skills, system stability, quality and functionality against user expectations, problem management and resolution, including issue documentation, root cause analysis and trend analysis. Ensure all processes and procedures are being followed at all times to comply with audit and regulatory requirements.

Work in a team of production support engineers and provide automation, toil reduction, and employ Site Reliability Engineering (SRE) principles

Provide Level 2 Production Support on Risk Application used by Credit Risk and Market Risk.

Work with different Risk reporting Teams which includes various reporting tools like Tableau or Cognos/Adhoc queries to decode the complex queries and maintaining the data integrity in report outcomes.

Perform Incident and Problem management including prioritization, root cause analysis and escalation/coordinate to appropriate groups.

Improve production management process across multiple regions using tools such as: ITRS, AutoSys, AppDynamics, TruSight, Elk

Perform root cause analysis, making recommendations to fix root causes, and hold post-mortems

Provide Overnight/weekend or when required support for the applications on a rotational basis.

Required Skills:

3+ years of Level 2/3 Production Support with strong debugging and analytical skills

1+ years of experience supporting large financial services firm

3+ years Sybase, Oracle, unix shell scripting / SQL and writing scripts and database queries.

1+ years of experience using and setting up production management tools: Tools include ITRS, AutoSys, AppDynamics, TruSight, Elk

1+ years experience monitoring batches and meeting SLAs

Incident Management tools like ServiceNow

Proficiency in dealing with complex technical issues in application, good working knowledge of infrastructure (NAS, SAN, Object Store) support.

Good Analytical skills to understand and articulate issues to stakeholders, technology partners and management

Preferred Skills:

Experience with MongoDB.

Strong knowledge of Microsoft and Linux operating systems.

Knowledge Core Java beneficial , Perl beneficial

Personally well organized and an excellent team player, Willingness to learn.

At least a BS degree in computer science or related

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy

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