Service Manager

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Job description

Service Manager

Introduction

Welcome to the position of Service Manager at Holland Pump Company! We are looking for a motivated and passionate individual to join our team. As the Service Manager, you will be responsible for leading and managing our customer service team. You will be responsible for developing strategies and plans to ensure that customer service is delivered efficiently and effectively. You will also be the point of contact for customers, providing guidance, support, and problem-solving solutions. If you have a passion for customer service and enjoy working in a fast-paced rental environment, this could be the perfect role for you!

Job Responsibilities:

Oversee and manage daily operations of service/repair department

Ensure all customer service needs are met in a timely and professional manner

Develop and implement procedures for service operations

Identify problem areas and recommend solutions

Monitor service personnel performance and take corrective actions when necessary

Manage Baseplan (ERP) for accuracy

Monitor parts and materials inventory

Maintain relationships with vendors

Ensure compliance with all applicable laws and regulations

Train, coach, and motivate service personnel

Develop and implement strategies to increase customer satisfaction

Track and report on service metrics

Ensure safety protocols are followed at all times

Job Requirements:

Proven experience working in a service management role (rental exp preferred)

Excellent problem-solving and decision-making skills

Strong leadership and communication skills

Ability to multi-task and manage multiple projects at once

In-depth knowledge of customer service principles and practices

Strong organizational and time-management skills

Understanding of budgeting and financial management

Familiarity with computer systems and software

Ability to work independently and as part of a team

Excellent customer service and interpersonal skills

Ability to motivate and mentor staff

Proficiency in Microsoft Office applications

Benefits Include:

• Holland Pump offers a competitive salary and benefits package to include Medical/Dental Insurance, 401(k) with Match, Paid PTO/Holidays, Life Insurance, Short-Term/ Long-Term Disability Insurance and Uniforms. Our average employee has 10 years of service!

Holland Pump is an Equal Opportunity Employer, Veterans employer, and Drug Free Workplace

Job Type: Full-time

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