SVTC Engineer with Security Clearance

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Job description

Title: SVTC Engineer Location: Tampa, FL or Colorado Springs, CO Clearance: TS/SCI clearance with the ability to obtain and maintain a CI polygraph Responsibilities: Provide maintenance and advanced SVTC support for customers on a global scale
Provide multiple services in the areas of Unified Communications and Collaboration to include VTC, VoIP, IM, presence, and A/V streaming with PBX support within the enterprise Prioritize workload and the ability to resolve break/fix and requests
Perform iOS and software upgrades
Troubleshoot Unified Communications and Collaboration issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations then perform root cause analyses
Perform patching and ensure compliance with network security policies/procedures
Utilize proactive monitoring tools to identify potential outages and creating/reporting notifications according to standard operating procedures
Use CUCM, CUBE/VCS, MCU, CMS, TMS, Vbrick Rev, IMC and other tools to provide support Requirements: Bachelor's degree in a technical discipline with a minimum of 3 years of related experience, an additional 4 years of experience may be substituted in lieu of a degree
Experience working in a DoD or IC environment
Knowledge of VTC equipment such as TMS, CODEC, MCU and CMS
Experience with IM systems like Cisco Jabber, Webex, MS Teams and Presence Services
Knowledge of A/V streaming to include set top box, Vbrick Rev, and Cisco IMC
Ability to provide system/equipment/specialized training, and support engineering with projects
Experience performing patching and ensure compliance with network security policies/procedures
Ability to assist in the development of the training, local guides, and SOPs as they pertain to the UC environment
Familiarity with VTC service and support to include scheduling, monitoring, and technical assistance to customers
Comprehensive knowledge of network topology; along with networked hardware and software tools listed above
Solid understanding of dialing protocols to include H.323, E.164 and SIP
DoD 8570 IAT II required; completion of the CUCM course a must
TS/SCI clearance with the ability to obtain and maintain a CI polygraph

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