Director of Community Association Management / DCAM - (VBFL)

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Job description

Overview:
Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

RealManage has earned the prestigious Certified recognition from Great Place to Work , a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Company Overview:

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 26 states and serving a diverse array of clients including homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry ( out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

Integrity: we always do the right thing.

Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.

Selflessness: more than teamwork; we are part of something special and much larger than any of us.

Personal Relationships: we are a professional services company; people do business with people they like.

Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better never staying the same. At RealManage, we are always getting better.

Responsibilities:
SUPERVISORY ROLE: The DCAM will be responsible for the supervision of assigned CAMs, Assistant Property Managers and Junior CAMs, as well as any on-site administrative or maintenance personnel associated with their portfolio.

JOB RESPONSIBILITIES:

DCAM Tasks:

Ensure compliance with all Federal, State and Local Regulations

Knowledge of Association Governing Documents and Florida Statutes

Practice and adhere to the Guiding Principles of the company and ensure all calls / emails are responded to within 24 hours of receipt.

Recruit, interview, recommend, hire, conduct disciplinary action, performance evaluations and termination of employment in collaboration with the Director of Client Services.

Coordinate and approve time off requests.

Provide coverage of portfolio accounts during absence and/or termination of employment of CAMs.

Mentor and guide assigned CAMs, Assistant Property Managers and Junior CAMs to meet the needs of their portfolio Associations with professionalism and efficiency.

Collaborate with assigned CAMs, Assistant Property Managers and Junior CAMs to assist in the development of goals for portfolio Associations. Ensure the goals and needs of the Associations are consistently met.

Directly supervises CAMs, Assistant Property Managers, Junior CAMs, Administrative Specialists and other association management support staff as appropriate/assigned.

Provides specific assistance to CAMs, Assistant Property Managers, Junior CAMs, Administrative Specialists, and Inspectors in trouble-shooting specific problems on properties where additional leadership and/or training are needed, or when Board/homeowner relationships are in jeopardy.

Develops and leads with participatory involvement in portfolio team meetings, all team meetings and individual manager touch-base meetings.

Development of client retention strategy for all at risk accounts, key accounts, and other accounts as deemed appropriate by supervisor.

Reviews and approves all monthly Board of Directors/Managers reports for content and structure and ensure the reports are generated and provided to the BOD for Tier 1 and Tier 2 clients.

Coordinates, schedules and attends board, membership and vendor meetings proactively, mentoring managers, creating a layering approach to maintaining positive relationships with board members, and ensure client retention.

Reviews and approves all annual meeting packets for assigned CAMs prior to each meeting.

Reviews any and all management reports and mass mailings to the membership (budget information, newsletters, election information, etc.) produced by assigned CAMs and/or support staff.

Reviews Company reports for trending and compliance and responsible for attaining goals and adherence to Company standards of operation.

Ensures that property inspections are taking place regularly by reviewing monthly reports and providing follow-up on problem areas to ensure action taken is effective.

Oversees projects involving all CAMs to ensure timely completion, including certain seasonal projects.

Reviews income statements and variance reports for all portfolio properties on a quarterly basis to ensure quality, accuracy, and addresses any concerns as appropriate. Understands and recognizes association cash flow, able to inform Board as to negative and or positive and provides recommendations.

Proficient in Association budget preparation, review, and regulatory requirements. Reviews budgets before they are submitted to the Board for approval.

Reviews Caliber functions on a regular basis to ensure managers are utilizing properly to manage the community effectively, including portals, work orders, compliance reports, committee and Board lists and document updates.

Acquires and maintains current knowledge of state and regulatory agency statutes and Association documents, polices, and procedures.

Proficient in delinquency and collections processes.

Understanding of contract terms, renewal dates and implementation within book of business supervised.

Possesses a thorough understanding of plats, ownership, and property rights.

Understands the Board election process and ability to see portfolio clients through from start to finish.

Understands the legislative process and able to educate CAMs and clients on new laws.

Provides oversight, on-boarding of new staff, and training to new managers as they work through required training and ensures training compliance.

Attend monthly Director, management and leadership meetings as appropriate.

Conduct business at-all -times with the highest standards of personal, professional and ethical conduct.

Responsible for compliance with Company guidelines and management operations as it relates to specific procedures listed herein.

Plus other work related tasks as assigned.

Standard CAM Tasks:

Ensure compliance with all Federal, State and Local Regulations

Knowledge of Community Governing Documents and Florida Statutes

Board of Director MeetingsMeeting Preparation

Attendance

Annual and Budget MeetingsMeeting Preparation

Conduct Budget Workshops as necessary.

Attendance

BudgetAnnual Preparation

Consistent Monitoring

Vendor CoordinationObtaining Estimates

Project/Job Coordination

RFP Preparation

Query clients to ensure Keystone is maintaining customer satisfaction.Take action on any areas needing improvement.

Conduct site inspections regularly. Identify deficiencies and provide recommendations and action plans in order to improve the property and ensure cleanliness, compliance and safety. Work in collaboration with the Compliance Officer on Associations where they complete site inspections.

Promptly respond to emergency situations.

Comply with statutory requirements regarding record keeping.

Administrative Functions:

Submit invoices, receipts, check requests to Keystone.

Approve invoices in Strongroom.

Monitor and adhere to budgets.

Effective, timely and professional client, vendor and co-worker communication.

Miscellaneous:

Maintain Community Association Manager License and the necessary continuing education.

Serve as an ambassador of corporate culture and growth by leading by example.

Read and comply with the Real Manage and Keystone Property Management Group's Employee Handbooks.

Follow all policies and Standard Operating Procedures as directed by Management.

Perform and or participate in any range of special projects . click apply for full job details

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