Receptionist, Skilled Nursing Facility

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Job description

Position Summary:
Manages front desk/reception area on a daily basis and performs a variety of administrative and clerical tasks.

Responsibilities:
Receives visitors, guests and vendors at the front desk by greeting, welcoming and directing them to the appropriate office and/or
resident room.
Ensures visitors/guests/vendors abide by existing rules and refuse admission to persons as directed. Reports suspicious
persons/information to supervisor immediately.
Answers telephone, determines nature of call, and directs caller to appropriate individual or department.
Operates paging/telephone system as required. Selects and plays appropriate music on overhead system.
Receive, sort and distribute mail as directed.
Responsible for outgoing mail, postage meter and monthly report.
Maintains a current listing of residents by name and room number, emergency phone numbers of on-call personnel, department
extensions, key personnel, etc.
Receive inquiries and release of information in accordance with established policies and procedures.
Performs other clerical duties for the Business Office, Admissions Department and Department Directors that may become
necessary and appropriate.
Maintains logbook for meal coupons sold and distributed.
Ensures that reception desk/area is neat and presentable at all times.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state
and local standards.
Maintains compliance with all Orlando Health policies and procedures.

Qualifications:
Education/Training
Must be able to speak, read and understand basic English.
Basic computer knowledge.

Licensure/Certification
None.

Experience
None.

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