Airport Communications Dispatcher Lead

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Job description

Salary Range: $47,133-$78,627

Posting expires: November 5, 2024

General Description and Classification Standards

Under general direction of the Hartsfield-Jackson Atlanta International Airport (HJAIA) Airport Operations Center (AOC) Manager, this position is responsible for assisting in the technical and functional supervision of the Airport Operations Center in the absence of the supervisor. These responsibilities include but are not limited to sending informational messages through the airport's mass notification system. This position will oversee AOC operations and providing guidance to staff on performance and job responsibilities.

This position requires comprehensive knowledge of airport operations, aviation security and law enforcement practices, fire and emergency medical service practices, emergency incident management systems and technologies along with a familiarity of federal regulations governing airfield activities and airport security. The position requires thorough knowledge of the rules, regulations, and practices of the Hartsfield-Jackson Atlanta International Airport as well as thorough knowledge of federal, state, and local laws and regulations.

Essential Duties & Responsibilities

• Performs multiple tasks simultaneously and reports to the Airport Communications Supervisor.
• Operates as a team lead making operational decisions in coordination with supervisory and management staff.
• Makes independent decisions that affect the safety of the traveling public, airport employees, and stakeholders and those involved in determining the urgency of requests received and the appropriate action to take
• Makes decisions that impact the AOC operations in the absence of the supervisor.
• Dispatches Police, Fire / EMS, Security, maintenance, and airport operations personnel to the incidents based upon established protocols and Airport Communications Supervisors' direction.
• Monitors video surveillance systems and relays observations to responders upon request.
• Monitors security access control systems, duress alarms and coordinates security and law enforcement responses.
• Trains the newly hired operators via on-the-job training.
• Coordinates with stakeholders for personnel/passenger paging and public information systems.
• Operates the Computer Aided Dispatch (CAD) system to track, record and prioritize incidents and incident responses.
• Provides on-going communications and coordination support to both emergency and non-emergency operations in the field as required.
• Acts decisively when incident conditions change and/or airport staff / facilities are endangered.
• Coordinates communications with off-airport responders to airport incidents.
• Conducts detailed and comprehensive briefings to relief Telecommunicators before exiting their workstation(s).
• Coordinates with other Team Leads ensuring continuity of operations and management, and other related duties as assigned by the Manager and/or Airport Communications Supervisors.

Knowledge, Skills and Abilities

• Must have the ability to supervise the activities of subordinate staff in the absence of the supervisor(s) and to plan and direct with work as well as have the knowledge and skill in operation of communication systems, dispatch equipment and software used in the Airport Operations Center.
• Ability to use established operating procedures to determine severity of emergency events and appropriate course of action.
• Ability to work under stressful conditions, analyze and manage situations and make decisions rapidly.
• Must have the ability to deal courteously, firmly, and tactfully with the passengers and employees of the airport.
• Ability to understand and follow oral and written instructions.
• Ability to communicate orally and in writing.
• Ability to respond to emergency calls at any time.
• Ability to report to work in inclement weather.
• Ability to use keyboard devices, computers, and communications equipment and be able to sit for extended periods.
• Ability to troubleshoot equipment failures, problems and make timely notifications via the mass notification software.
• Must have knowledge of personal computers and commonly used software such as Microsoft Windows, Word, Office, Outlook and other mapping, database and I.P. systems

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