Analyst, Technical Solutions

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Job description

Job Description

The Analyst, Technical Solutions role serves as the main technical and support services liaisons for Strategic Technical Partners. We are currently looking for an Analyst to manage a small portfolio of high value, strategic technical partner relationships. This individual will be responsible for partnering with key partner stakeholders to build and maintain an overarching solution and relationship, including a comprehensive software integration between solutions and client support model for users of the integration. The individual will have a vital role in ensuring that our partners' integrations are functioning optimally by providing consultation to project, business, and technical requirements against enterprise class payment solutions into a portfolio of shared customers. The candidate will also work with our Partner Success and/or Alliances organizations in fostering long-term, sustained relationships with our valued partners by providing best-in-class client support, subject matter expertise, supplemental solution reviews, process improvement, product usage best practices, and issue support.

Responsibilities:

Act as primary technical point of contact for strategic value Visa/Cybersource technical partners, addressing any technical, process, and service challenges or questions that may arise.

Ensure that new and supplemental Cybersource partner solution integration projects are properly understood and implemented by partner resources.

Be the key stakeholder in providing implementation project considerations, solution architecture, business flow, and technical troubleshooting as well as general product consultation for multi-tenant merchant integrations.

Manage escalations against Cybersource platform and product issues with the partner until resolved.

Work collaboratively with the designated project teams to ensure that excellent client service delivery is offered consistently through consultation, trainings, and continual communications.

Advocate product enhancement requests within Cybersource/Visa cross-functional teams.

Guide and consult for a coordinated and consistent approach to merchant onboarding/ integration, implementation, migration, and supporting processes for Cybersource's products and services.

Lead in proposing functional and process improvements to internal and external parties, coordinating multiple departments and functions in their effort to deliver Cybersource products.

Maintain Subject Matter Expertise level knowledge of CyberSource integrations, products, and services through supplemental training and self-managed education.

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

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