Business Intake Manager with Security Clearance

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Job description

Corner Alliance is a dynamic, growing consulting firm that devotes itself to providing an enriching employee experience while working in meaningful ways to create results for the government. We are currently seeking a Business Intake Manager with 10+ years of experience to join our team and fully embrace our commitment to deliver, grow and thrive . About the Role: As a Business Intake Manager supporting our Federal government client in contact center infrastructure, you will be responsible for overseeing the entire business intake process, ensuring that requests from various Business Units are captured accurately and efficiently. This involves coordinating with team members to establish clear procedures for request submission and tracking those requests through to completion/fulfillment. Key Responsibilities include (but are not limited to): Facilitating Weekly Meetings: Organize and facilitate weekly meetings with program leads, requirements analysts, and project managers During these meetings, review submitted requests, assess requests that are currently under submitted/Review/Clarification status Track progress, resolve issues, and prioritize tasks Updating SharePoint Power App: Maintain and update the SharePoint power app used to track submitted requests Ensure that the app accurately reflects the status of each request, including any updates or changes made during the intake process Provide enhancements to power apps as team members request new features Continual Workflow Updates: Responsible for continually updating workflows to ensure that the requests are directed to the appropriate POCs Regularly review and refine the intake process to optimize efficiency and accuracy Facilitate prompt resolution, and minimizing delays in service delivery Carry out our Commitments to Deliver, Grow, and Thrive Location: You will work as part of a remote team. Required Experience/Skills: A Bachelor's degree and 10+ years of relevant professional experience Adept with advanced IT principles, concepts, methods, standards, and practices Agile project management best practices, and familiarity with multiple Agile software suites Expert meeting facilitator. Expert with MS SharePoint Power App. Experience with business process flows, process efficiency, and process tracking Expert level of briefings creation and presentation to senior management officials on complex/controversial issues. Expert level oral and written communication. Ability to communicate complex technical requirements to non-technical personnel. U.S. Citizenship or Lawful Permanent Resident Preferred Experience/Skills: Knowledge of contact center operations and related technologies Agile project management certification(s) Preexisting IRS or Treasury clearance with MBI letter. Don't think you have everything for this role but are still very interested? Please don't hold back from applying because you may not have it all. You can learn and grow with us. We're looking for someone who is coachable, unflappable in navigating challenges, resourceful in learning new skills, innovative in challenging the status quo, excellent in writing, analytical in thinking, skilled in prioritization, and a rapport builder with clients and colleagues. About Us: Corner Alliance offers a comprehensive and competitive benefits package for full-time employees including 401k matching (4%), PTO (3 weeks to start, 4 weeks (2-5 years) and 5 weeks (5 years+ , health, dental, vision, short- and long-term disability, FSA accounts, 4 weeks of paid parental leave, 11 paid holidays (including your birthday off), fitness & cell phone reimbursements, monthly all hands update meetings, annual in-person all hands team building day and evening out, regular check-ins for professional growth goals, semi-monthly one on one performance manager meetings, a social team that coordinates monthly events, use of technology like Slack to keep us connected and collaborative, and overall, a company culture dedicated to a highly engaged team. Corner Alliance is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability status, genetics, protected veteran status, or any other basis covered by applicable law. We are dedicated to building a diverse and talented workforce that reflects the strength of our society and our shared commitment to excellence and inclusivity. We make a steadfast commitment to actively seek, recruit, and hire qualified candidates from these groups for our open positions. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Corner Alliance please call or email email protected . Corner Alliance participates in the E-verify program and will provide the Federal Government with Form I-9 information to confirm work authorization in the U.S. Visit us at to learn more. Approximate Salary Estimate: $80,000 - $90,000 annually The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have, and comparison to other employees already in this role.

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