Channel Manager

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Job description

About Us

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events.

Today, our cutting-edge SaaS company is at the forefront of transforming the 911 emergency response continuum with next generation data-driven software. Intrado's solutions allow enterprises, call takers, dispatchers, and first responders to make more informed decisions, respond quickly and safely, and ultimately serve their communities better.

Responsibilities/Qualifications

Intrado is looking to hire a Channel Manager to join our team.

As a Channel Manager, you will play a critical role in managing and optimizing relationships with sales channels and partners. This position requires a blend of strategic planning, relationship management, sales acumen, and technical know-how. The Channel Manager is responsible for ensuring that the company's products and services are effectively marketed and sold through various channels, including resellers, agents, and distributors.

Key Responsibilities:

• Develop and implement channel strategies to drive sales and market share growth
• Responsible for meeting and exceeding direct quota assignments
• Identify and onboard new channel partners to drive sales and market share
• Maintain and nurture relationships with existing partners to ensure mutual success
• Provide ongoing training and support to channel partners to enhance their sales capabilities and product knowledge
• Work closely with channel marketing to ensure alignment on campaigns, promotional materials, and co-branded initiatives to drive channel growth and engagement
• Accountable for evaluating account success across deal registration, revenue growth, and other key measurements
• Monitor and analyze channel performance metrics to identify areas for improvement
• Collaborate with the sales team to align channel activities with overall sales goals
• Develop pricing and promotional strategies to drive channel sales
• Act as the primary point of contact for channel partners, addressing their needs and concerns
• Ensure that channel partners provide high levels of customer service to end-users
• Gather and analyze customer feedback to inform product development and improvement efforts
• Provide technical support and guidance to channel partners as needed
• Collaborate with the product development team to ensure that channel partner feedback is incorporated into new product releases

Education:

• Bachelor's degree in Business Administration, Marketing, or a related field preferred
• Equivalent work experience in a similar position may be substituted for educational requirements

Experience:

• 3+ years of channel selling experience required

• Capacity to work independently and as part of a geographically distributed group

• An understanding of the Channel Ecosystem required
• Ability to develop and execute channel strategies that align with the company's business objectives
• Outstanding communication skills, including the ability to explain issues in a clear, concise, and logical manner
• Familiarity with telecommunications products, services, and technologies
• Basic understanding of strategies for channel marketing
• Ability to lead and motivate channel partners to achieve common goals
• Strong problem-solving skills to address and resolve channel partner issues and challenges
• Ability to build rapport with a wide variety of internal and external constituents
• Ability to use multiple presentation tools and techniques, adapting/fitting them to audience and topic
• Up to 25% travel
• Intermediate knowledge of MS Word, Excel, PowerPoint, and Outlook required
• Knowledge of Sales required

Total Rewards

Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond - tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in work worth doing!

The hiring range for this position is anticipated between $95,000 - 105,000 and will be commensurate with experience. This position is also eligible for commission with a total on target earnings of $190,000 - $210,000.

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