Community Service Officer

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Job description

Salary Range: $46,564 - $75,969.09

Position posted until 11/20/2024

Atlanta Police Department (APD) Field Operations Division

General Description and Classification Standards

Responsible for responding to non-emergency 911 calls for service for the Atlanta Police Department, as a non-sworn member. Team members will complete accident reports, document incident reports, collect evidence, and process theft crimes that will help provide timely responses to citizens.

Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.

• Work within the Field Operations Division of the Atlanta Police Department as a civilian response member.

  Respond to non-injury accidents, including hit-and-run accidents, and complete accurate reports for citizens.

• Respond to roadway obstruction calls for service and safely remove debris and or work to clear the roadway for motorists.

• Aide sworn officers by directing traffic around accidents and other non-emergency scenes.

• Respond to theft from motor vehicle calls for service where the suspect is no longer on the scene, gather information, and process the vehicle that will assist investigators.

• Perform other duties as assigned outside of emergency response.

• Categorize all interactions with citizens on body-worn camera.

• Work in a para-military command structure while carrying out orders from supervisors.

• Provide exceptional customer service when interacting with the citizens and visitors of the City of Atlanta.

The above statements reflect the general duties, responsibilities, and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change specific job duties with or without prior notice based on the needs of the organization.

Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.

• Ability to operate a motor vehicle safely in heavy city traffic, create accurate reports, and gather pertinent information.
• Be able to work on a computer including Microsoft, Word, Excel, and Outlook and be able to retrieve data and compose incident reports.
• Willingness to learn new software platforms.

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