Decedent Affairs Manager

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Job description

Overview:
Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

Comprehensive health benefits that start day 1

Student Loan Repayment Assistance & Reimbursement Programs

Family-focused benefits

Wellness incentives

Ongoing mentorship, development, and leadership programs

And more

Work Location: Atlanta, GA

Description:
The Office of Decedent Affairs at Emory University Hospital serves as a liaison between the patient's family, Emory Healthcare departments and external agencies after a patient passes away.

The Decedent Affairs Manager is responsible for supporting the decedent affairs coordinator role and for managing and leading the activities of the Office of Decedent Affairs at Emory University Hospital.

Supervises and coordinates activities of Decent Affairs Office personnel.

Participates in the hiring process and is responsible for development, evaluation and ongoing management of assigned direct reports.

Embodies our Care Transformation Model to maintain an environment of trust, fairness, consistency and confidentiality with team members and with internal and external customers.

Shares knowledge with others within work group/department.

Represents needs and interests of direct reports to all levels of the leadership structure.

Communicates proactively.

Communicates effectively orally and in writing.

Promotes a safe, therapeutic, customer-friendly environment.

Responds promptly to patient, family and staff concerns seeking to bring issues to resolution.

Provides feedback to patient care team regarding issues.

Completes audits of department /organizational quality plan.

Supports development of departmental protocols/procedures.

Builds, maintains and supports a culture that fosters effective working relationships within a safe working environment.

Utilizes and models behaviors to manage conflict within scope of responsibility.

Identify service recovery strategies that preserve individual dignity.

Knows and is articulate about area performance against service standards.

Hold others accountable for behaviors that drive service improvement and excellence.

Monitors service behaviors of cohort, coaching for consistency amongst all staff.

Responds to and manages customer service issues that arise in day to day work.

Proactively intervenes to address and/or prevent customer service issues.

Brings to leadership identification of policy issues that impact customer service.

Assists to complete investigation of STARS reports or other customer service issues at the direction of the unit director.

Understands established department budget and adjusts resource utilization to minimize variances.

Works within a Shared Governance framework to identify and address issues, solve problems and evaluate outcomes.

Participates on departmental and/or interdepartmental committees to address unit and system problems/issues.

Implements service, quality and productivity improvements.

MINIMUM QUALIFICATIONS:

Bachelor's degree strongly preferred; years of experience in decedent affairs work is considered in lieu of Bachelor's degree.

Previous Decedent Care or Funeral Home experience is strongly preferred.

1-2 years of supervisory/management experience preferred.

Excellent communication and problem solving skills are required.

Program development and process improvement skills are preferred.

Proficiency in Windows-based PC skills and Microsoft Office is required.

Additional Details:
Supporting a diverse, equitable and inclusive culture. Emory Healthcare (EHC) is dedicated to providing equal opportunities and access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression and/or veteran's status. EHC does not discriminate on the basis of any factor stated above or prohibited under applicable law. EHC respects, values, and celebrates the unique perspectives and backgrounds of all individuals. EHC aspires to create an environment of collaboration and true belonging for all our patients and team members. Emory Healthcare (EHC) is committed to achieving a diverse workforce through equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

ACCOMMODATIONS: EHC will provide reasonable accommodation to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion."

PHYSICAL REQUIREMENTS: (Medium-Heavy) 36-75 lbs., 0-33% of the work day (occasionally); 20-35 lbs., 34-66% of the workday; (frequently); 10-20 lbs., 67-100% of the workday (constantly); Lifting 75 lbs. max; Carrying of objects up to 35 lbs.; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure; Bio-hazardous waste Chemicals/gases/fumes/vapors; Communicable diseases; Electrical shock; Floor Surfaces; Hot/Cold Temperatures; Indoor/Outdoor conditions; Latex; Lighting; Patient care/handling injuries; Radiation; Shift work; Travel may be required; Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and work tasks.

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