Director, Enterprise & Support

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Job description

Overview:
About Wheels Up

Wheels Up is a leading provider of on-demand private aviation and one of the largest companies in the industry. Wheels Up offers a complete global aviation solution with a large and diverse fleet and a global network of safety-vetted charter operators, all backed by an uncompromising commitment to safety and service. Customers can access charter and membership programs, as well as unique commercial travel benefits through a one-of-a-kind, strategic partnership with Delta Air Lines. Wheels Up also offers cargo, safety and security solutions and managed services to individuals, industry, government and civil organizations.

Wheels Up is guided by the mission to deliver a premium solution for every customer journey. With the Wheels Up mobile app and website, members and customers have the digital convenience to search, book and fly.

For more information, please visit:

Role Overview

Wheels Up Partners is a wholly owned subsidiary of Wheels Up. Its services include Private Membership, Aircraft Management, Maintenance, FBO services, Charter Operations, and Aircraft sales. We offer a challenging and rewarding career in an exciting and dynamic industry. This is a chance to join a team which has an incredible depth of knowledge as well as the drive to deliver service excellence to our clients across a wide variety of sectors from the military to ultra -high-net-worth individuals.

Wheels Up is looking for a Director, Enterprise & Support to plan, direct and manage all activities associated with the Enterprise Information Technology desktop support, Productivity and Collaboration tools, network and technology operations. Manage Office 365, Identity & Role Management, infrastructure as well as oversee information technology Process & Policies for entire enterprise. Participate in strategic and tactical work while leading multiple IT function including but limited to vendor management, cloud administration, technology project support and team building & development.

Responsibilities:
Responsible for maintaining technology operations to include systems administration, network management, telecommunications management, system and data security, system and data backup and emergency recovery plans

Recognizes the need for and formulates policies necessary to implement district information technology management goals and objectives

Works within the established system for periodic review of policies to determine when modifications are necessary to advance the goals of the department and to serve the overall needs of employees and managers and the organization

Manage third party vendor contracts, including telecom, hardware, software, hosting, and cloud-based services

Oversee overall Systems infrastructure comprised of:Servers, both physical and virtual

Networking infrastructure including gateways, routers, switches, and firewalls

Storage and backup infrastructure

Desktops, laptops, smart phones, and tablets

Information Security and Data Privacy

Regularly review standards and policies pertaining to Information security and data privacy

Manage and maintain compliance with policies including enforcement & reporting

Oversee IT automation activities

Coordinate developer activities

Coordinate developer projects

Manage and/or participate in IT-related projects using appropriate project management-related expertise

Manage expectations

Manage to timelines

Manage deliverables and milestones

Work with business partners to understand business needs and how IT can help solve issues, provide solutions to possible opportunities, and provide continued efficient and streamlined services to business

Define and manage department budget

Mentor, train, and provide feedback to IT staff members

Work with business to prioritize IT related projects, change requests, and trouble tickets to ensure most urgent business needs are tackled first

Perform other duties and/or special projects as assigned by leadership

Linux server OS and applications expertise a benefit

Manage Cisco VOIP Phone System

Must provide 24x7 support for business units that operate every day of the year

Establishes a system of data collection and analysis that provides for continuous improvement of program effectiveness and/or changing needs

Oversees security of systems, networks, and enterprise information; facilitates IT security audits or investigations

Qualifications:
Understand Project Management fundamentals

Excellent verbal and written communication skills

Proficient in latest technology for IT systems and management

Proficient in Microsoft Office Suite or related software

Excellent organizational skills and attention to detail

Excellent analytical and management skills

Excellent interpersonal skills

Through understanding of IT and practical applications to support the company's goals

Education, Experience and Licensing Requirements

Bachelor's degree in information technology, information systems, computer science or related field (graduate degree a plus)

Minimum eight years' experience working in IT operations

Minimum three years' experience overseeing IT teams and projects

Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems

Wheels Up Story:
What's In It For You

At Wheels Up, you will help make the extraordinary possible. Our culture is rooted in a shared dedication to living our 5x5 Values - Safety, Trust, Accountability, Belonging and Innovation - the core of who we are and what we celebrate. At Wheels Up, our people are our success. Exploring a career at Wheels Up gives you a chance earn amazing compensation and benefits, helping you and your family have the type of balance you deserve in both your career, and life away from work:

Competitive salary

401(k) with generous company contributions up to 6%

Paid time off including vacation, holidays, paid personal time, maternity and parental leave

Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits

Family care assistance through fertility support, surrogacy and adoption assistance, lactation support and programs that help with loved ones in all stages

Total Personal Well-being programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

Career development programs to achieve your long-term career goals

Salary Range

The wage range for this position is determined on a variety of factors that are considered in making compensation decisions, such as differences in skill sets; experience and training; licensure and certifications; and other business and organizational needs. This wage range has not been adjusted for any applicable geographic differential associated with where the position may be filled. At Wheels Up, it is not typical for an individual to be hired at or near the top of the range for their role. Your placement within the wage range is primarily based on your qualifications and experience.

You may also be eligible to participate in a discretionary annual incentive program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

What You Will Bring

An unwavering commitment to SAFETY

The ability to build TRUST through transparency and communication

A commitment to achieving results the right way and a willingness to take ACCOUNTABILITY when we do not

The knowledge that there is power in bringing people with different points of view and life experiences together and a culture of BELONGING leads to unlimited and unrestricted collaboration

A belief that INNOVATION is only possible in an environment where we make things simpler, strive for continuous improvement and understand that great thinking can come from anywhere in our organization

A willingness to be curious, constantly asking questions to help promote creative thinking, problem solving and trouble shooting

A desire to collaborate and be part of a diverse team and when necessary, lean into and manage conflict effectively

A high level of integrity in everything you do

A strong commitment to service and a meticulous attention to detail

A level of professionalism unmatched in the aviation industry

Commitment to Equal Opportunity Employment

Wheels Up is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing us at . In order to quickly respond to your request, please use the words "Accommodation Request" as the subject line of your email or as the title.

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