EPIC Analyst IV

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Job description

Overview:
Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

Comprehensive health benefits that start day 1

Student Loan Repayment Assistance & Reimbursement Programs

Family-focused benefits

Wellness incentives

Ongoing mentorship, development, and leadership programs

And more

Work Location: Atlanta, GA (100% Remote). Will ONLY consider candidates from the following states:

Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia and Wisconsin.

HIGHLY PREFERRED: Epic Cadence certification and preferably Epic MyChart certification. Lead Epic experience.

Description:
RESPONSIBILITIES:

Responsible for the design, build, testing, validation, maintenance and ongoing support of Clinical or Revenue Cycle Applications

Works across interdisciplinary workgroups to accomplish set goals as a team

Is a representative of the Information Technology team and is responsible for establishing, fostering and maintaining positive business relationships with Emory co-workers; interdisciplinary workgroups; clinical and financial department representatives; Epic partners; and all other staff who use or interact with the Epic application suite

Instructs, directs, supports, and provides technical guidance to other analysts and contractors and consultants, as necessary

Functions as business partner with service lines, departments, individuals, and coworkers

Develops expert knowledge of system capabilities, applications, and processes to function effectively as educator and expert for system users

Creates/modifies/advises/trains on workflow improvements regarding system usage and design

Establishes and leads regular meetings proactively with department heads and/or superusers to identify, document, and prioritize their needs

Performs rounds with departments to maintain casual interface with individuals and focus on relationship-building

Coordinates operational and capital project requests with appropriate EHC IS and operational teams

Acts as primary contact for supported applications regarding system down time

Leads delivery of technical consulting and support services and solutions with minimal management input

Takes primary ownership for Epic and other applications software and file maintenance support for break-fixes, optimizations, special updates, upgrades, and implementations

Leads/facilitates system design, validation, and/or remediation sessions

Assist with Epic Security assignment, security templates and maintenance where appropriate

Resolves highly complex, multi-function application errors and system issues independently

Leads in assessment, coordination, documentation, release note review, testing and implementation of programming, upgrade, and project requests

Develops and maintains strong and positive relationships with all application vendors, acting as primary vendor contact

Provides on-call coverage as scheduled

Provides project management services and support for broad scope projects with limited management interaction

Follows EHC IS project management protocol

Advocates user perspective and focuses on ensuring a comprehensive support plan and documentation

Works with end users to navigate the new request process

Ensures compliance with EHC IS, EHC, Joint Commission, and Health Insurance Portability and Accountability Act guidelines, policies, and procedures

Provides system solutions in accordance with regulatory guidelines

Follows prescribed change management and time reporting processes and documentation requirements

Responds to support calls within designated times according to priority and provides regular updates until resolution

Leads team in queue management and assists team members as needed to be sure calls are answered and followed up on efficiently

Provides and communicates clear documentation for support, status, and issues resolutions

Remains current on Epic new version training for all applicable Epic certifications (if Epic)

Provides leadership within and across teams

Assists and mentors team members and other staff and serves as orientation resource for new employees

Develops and maintains positive relationships with team, department, and organization

Participates in educational and leadership opportunities to enhance professional growth and expertise

Serves as a positive change agent within and across teams

Leads/facilitates team and cross-team meetings and initiatives

MINIMUM QUALIFICATIONS:

Bachelor's degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience

A minimum of 7 years of progressive experience in clinical, business, or other healthcare operational areas or 9 years no degree

This position requires the appropriate Epic certification for the specific area of assigned responsibility

Working knowledge and subject matter expertise in the assigned operational department areas

Knowledge and Abilities:

Expert oral and written communication skills with a diverse population

Expert organizational, problem-solving, analytical, and time management skills

Expert interpersonal skills to interact positively and productively with teams across organizational lines

Creative problem-solver with strong focus on achieving objectives within prescribed timelines while maintaining quality standards and organization requirements

Flexibility to manage multiple initiatives and shift priorities based on business needs

Instructs, directs, supports, and provides technical guidance to other analysts and contractors and consultants, as necessary

Additional Details:
Supporting a diverse, equitable and inclusive culture. Emory Healthcare (EHC) is dedicated to providing equal opportunities and access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression and/or veteran's status. EHC does not discriminate on the basis of any factor stated above or prohibited under applicable law. EHC respects, values, and celebrates the unique perspectives and backgrounds of all individuals. EHC aspires to create an environment of collaboration and true belonging for all our patients and team members. Emory Healthcare (EHC) is committed to achieving a diverse workforce through equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

ACCOMMODATIONS: EHC will provide reasonable accommodation to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion."

PHYSICAL REQUIREMENTS: (Medium-Heavy) 36-75 lbs., 0-33% of the work day (occasionally); 20-35 lbs., 34-66% of the workday; (frequently); 10-20 lbs., 67-100% of the workday (constantly); Lifting 75 lbs. max; Carrying of objects up to 35 lbs.; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure; Bio-hazardous waste Chemicals/gases/fumes/vapors; Communicable diseases; Electrical shock; Floor Surfaces; Hot/Cold Temperatures; Indoor/Outdoor conditions; Latex; Lighting; Patient care/handling injuries; Radiation; Shift work; Travel may be required; Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and work tasks.

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