Front Office Coordinator

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Job description

Overview:
The Front Office Coordinator works as part of a team fulfilling administrative responsibilities while advocating on behalf of patients. Exceptional customer service, professionalism, and creating a welcoming environment is critical. This pivotal role manages the flow of patients and communications within the office. This is a clinic-based position located in the Midtown area of Atlanta, GA (2140 Peachtree Road). General work hours are Mon-Fri: 8:00 AM to 5:30 PM

About the Role:

Creates a welcoming environment by greeting patients and visitors

Manages patient check-in and check-out processes

Scheduling appointments for multiple providers

Process insurance verifications (utilizing Waystar and other payer sites as needed).

Explain and thoroughly communicates insurance benefits to patients

Assess/updates patient demographics and insurance information as needed

Handles inquiries regarding patient financial concerns

Additional responsibilities assigned as needed

About You:

High school diploma or GED required, Associate's degree or higher preferred, especially in a health-related field

Bilingual in Spanish is highly preferred

Two years' experience in a healthcare environment

Excellent interpersonal and communication skills

Maintains a high level of patient confidentiality

Demonstrates attention to detail and the ability to multi-task

Proficient in English, with strong verbal and written communication skills

MS Office computer skills with the ability to type 30+ wpm

Ability to adapt to EMR functionality

Experience in eClinical Works strongly preferred.

Embrace and perform in the spirit of the company's core values and goals

Must have a positive attitude, be energetic and flexible, have excellent phone etiquette, and provide exceptional customer service

At Avita Care Solutions, compassionate care is at the heart of everything we do. Join Avita and get inspired to be the care that unlocks the full potential of health for all. We're committed to promoting health equity by providing comprehensive, integrated access to pharmacy services, clinical care delivery and digital health through our individualized and culturally competent LGBTQ+, HIV, PrEP, and sexual wellness care. Avita is a proud member of the U.S. Business Action to End HIV and has been recognized multiple times by the Human Rights Campaign Foundation as a Best Place to Work for LGBTQ+ Equality.

Avita is an Equal Opportunity Employer dedicated to building a diverse, inclusive, and authentic workplace. We welcome everyone by recruiting, hiring, and promoting individuals without regard to their sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other status protected by applicable law. Avita also provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.

Avita Care Solutions offers a comprehensive benefits package:

Healthcare benefits (medical, dental, vision) for eligible team members and their families, along with additional company paid and voluntary benefit offerings.

Six company paid holidays and three personal floating holidays, paid time off (PTO), paid leaves - two weeks paid parental leave, bereavement, sick leave, time to vote and jury duty, award recognition program, professional learning and development opportunities.

Company paid benefits - basic life and AD&D, Maven and Health Care Advocate Work/Life Balance Program, health/dependent flexible spending.

Voluntary benefits - long and short-term disability, pet insurance, legal, accident, hospital indemnity, critical illness, whole and supplementary life insurance, identity theft protection, 401(K) retirement savings plan with company match.

All benefits are subject to the applicable plan terms.

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