IT Trainer/Content Developer - Hybrid

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Job description

Job Description:

As an IT Trainer/Content Developer, you will deliver IT training to Client staff on custom-developed and Commercial-Off-The-Shelf (COTS) applications. You will conduct training for desktop, web, and mobile applications, coordinating with users to identify training needs and administering sessions via the Client's Learning Management System (LMS). The role includes managing course schedules, enrollments, testing, and certifications, and gathering feedback to improve training outcomes. You will develop and update training content, including presentations, guides, manuals, and e-learning materials, and work closely with IT and business units to increase engagement and address training needs. This role requires a proactive trainer who can independently manage training content development and adapt quickly to the evolving needs of the Client's IT environment.

Key Responsibilities:

Deliver IT training on Client applications to adult learners, covering desktop, web, and mobile applications

Develop and update training content, including presentations, guides, manuals, videos, and e-learning modules

Publish training schedules, manage LMS enrollments, track completions, assign scores, and award certifications

Gather learner feedback to improve training delivery and IT product usability

Collaborate with business units to identify training needs and promote course offerings

Facilitate vendor-provided training sessions as required

Maintain accurate training records, timekeeping, and activity tracking

Coordinate with technical staff to gather information for content development

Support user acceptance testing, initial rollouts, and production operations with training support

Adapt to a dynamic, fast-paced environment while ensuring high standards in training delivery

Required Skills, Experiences, Education, and Competencies:

Instructional Techniques: Proficient in delivering interactive, competency-based training to engage learners

Content Development: Experience in creating high-quality training materials with minimal revisions

Communication: Strong communication skills for interacting with learners, team leaders, and stakeholders

Customer Service: Excellent customer service skills with patience and responsiveness to learner needs

Team Collaboration: Proven ability to work as a team player, supporting IT and training objectives

Results Orientation: Consistent achievement of business and performance goals

Planning and Organization: Effective planning and management of schedules, travel, and work assignments

Travel: Willing and able to travel as required for onsite training sessions

Proficiency in Microsoft Word, PowerPoint, and experience with content development tools like TechSmith Camtasia, Adobe Captivate, and Articulate 360/Storyline is highly desirable

Experience with LMS platforms (Oracle/Workday preferred) and Microsoft Teams for virtual training

The hourly range for roles of this nature are $30.00 to $50.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.

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