IT Trainer/Content Developer

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Job description

Job Title: IT Trainer/Content Developer

Location: Atlanta GA 30308 - Hybrid (Need to travel several times a month)

Job Duration: 6 months +

Job Type: Contract

Tax Term: W2

Interview: Web cam or In-person

Note - Need to Travel to : Gainesville, GA / Tennille, GA / Cartersville, GA - several times a month.

Important:

Client is seeking a candidate who can travel to District and Area Office locations in District 1 (Gainesville GA), District 2 (Tennille, GA), District 3 (Thomaston GA), and/or District 6 (Cartersville GA) to conduct on-premises classes several times a month and conduct classes remotely online through Microsoft Teams.

Client will reimburse authorized travel expense lodging and meals. Client will reimburse authorized travel use of a personal vehicle. Any travel expenses to start work or relocate to Georgia will not be reimbursed.

Job Summary:

The job will be to deliver IT training to client staff (adult learners) on custom Client IT developed and Commercial-Off-The-Shelf (COTS) applications. Client will train the candidate in these products. Candidate will deliver training for desktop, web, and mobile applications. Candidate will work with client's users to identify training needs, courses, and content. Candidate will publish training schedules/course offerings within client's Learning Management System (Oracle/Workday), administer learner enrollments/testing/completions, assign grades/scoring or awarding of certifications.

Candidate will send and review training surveys to obtain feedback to improve training delivery and client's IT products. Candidate will collaborate/develop relationships with client's business units to increase class enrollments and address technical needs. Candidate will also facilitate vendor or contractor delivered training.

The candidate will develop/update/maintain IT training content. They will compile information to create PowerPoint presentations, IT Trainer Guides, Quick Reference Guides, User Manuals, Storyboards, Videos, and/or Computer Based Training. Candidate will engage technical staff to develop training content.

Client highly desires a candidate who can develop training content using Microsoft Word, Microsoft PowerPoint, TechSmith Camtasia, Adobe Captivate, and/or Articulate 360/Storyline.

Candidate will complete recordkeeping for tracking time/activities, timecards, performance indicators, and ensure submitted data is accurate.

Candidate will be working as a team member within the IT organization of Client and report to a Team Leader/Supervisor. The IT Training Team is composed of IT Trainers, Instructional Designers and a Team Leader. The team delivers training statewide on 40 applications. Training courses cover a variety of transportation topics such as contract administration, material testing, construction inspections, asset management/maintenance, and emergency operations.

Core Competencies:

Training

Communication

Teamwork and Cooperation

Customer Service

Results Orientation

Travel

Responsibilities:

Adheres to client priorities, procedures, and IT management guidelines while keeping the Team Leader informed of schedules, issues, and risks.

Proactively addresses concerns and maintains sufficient knowledge of IT applications to train and guide learners effectively.

Manages and communicates training schedules, ensuring environments and data are ready.

Conducts virtual and on-site training sessions, building strong relationships across the organization to address training gaps.

Handles logistics, including reservations, travel, and enrollment confirmations, ensuring a positive and professional learning experience.

Completes course attendance, scoring, and recordkeeping in the LMS, adhering to travel policies and reporting requirements. Updates training materials, produces relevant content, and supports IT projects with user training and product rollouts in a dynamic, customer-focused environment.

Skill Matrix:

Microsoft Office and Office 365 applications - Required

BA/BS in in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience - Required

Work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support. - Required

Excellent verbal and written English language communication, presentation, and teaching skills - Required

Able and flexible to travel within the State of Georgia to provide scheduled in-person training classes - Required

Work experience in developing role-based end user training content for IT applications/systems - Highly desired

Experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scripts - Highly desired

Adobe Captivate - Highly desired

TechSmith Camtasia - Highly desired

Articulate 360/Storyline - Highly desired

Microsoft Teams - Highly desired

Work experience with maintaining training records within an LMS - Highly desired

Oracle LMS/Workday LMS - Nice to have

Familiarity with ServiceNow - Nice to have

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