Manager I, Terminal Solutions

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Job description

Overview:
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our or connecting with us on or .

About This Opportunity:
As a Manager of Terminal Solutions, you will be responsible for leading InComm's terminal implementation team, who are responsible for onboarding new merchants, launching prepaid production, and supporting existing InComm Terminal Merchants. You will oversee the team's SNOW ticketing activity, track migration and onboarding efforts, review and update all process documents while offering leadership and training to the terminal support team.

Responsibilities:
Coordinate groups of related projects rather than manage individual projects themselves

Provide concise status reports for all implementation initiatives

Promote idea generation and collaboration with cross functional teams

Distribute, assign, and delegate projects, tasks, and requirements.

Pull team metrics and track team accomplishments, goals, and strategic initiatives.

Produce and communicate weekly progress reports to management.

Manage individual working styles to optimize experiences and relationships with project staff.

Meet with peers from other departments to drive process improvement, documentation, issue resolution and prevention.

Utilize team-building skills and techniques, foster, and promote a supportive team environment to facilitate an effective collaborative development process.

Analyzing financial information from all expenditures (terminal repairs, terminal part purchases, terminal disposal) to ensure all operations are within budget.

Qualifications:
Strong leadership and interpersonal skills, with the ability to influence people and drive decisions.

5+ years of Project Management experience overseeing technical projects, with record of successful project execution

Excellent Account Management and Client Relationship skills. Demonstrated ability to interface successfully as the point of contact for external and internal customers.

Maintain elevated level of client satisfaction and confidence. Ability to cope effectively in fast-paced, stressful situations.

Ability to grasp intricacies of complex implementations identifying key tasks and deliverables. Recognition of when issues need to be escalated to management.

Ability to think and act independently while making appropriate decisions ensuring best approach for each project in queue.

Proficient in Microsoft Office especially Outlook, Excel, and Word

Excellent written and verbal communication skills, including confidence in presenting to C level executives.

InComm Canada Prepaid Inc. is committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.

This position is eligible for the Employee Referral Bonus Program - Tier III

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