Manager, Storage Engineering

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Job description

Overview:
Job Purpose

The Storage Engineering Manager is responsible for overseeing a team of storage engineers that support enterprise storage arrays & SAN switches in high-performance production as well as non-production environments. This individual works as part of a results-oriented service delivery team that collaborates with other engineering and operations teams. He/she will be responsible for coordinating the daily activities of the team, managing escalations, and handling real-time issues as they arise. Additionally, the Storage Engineering Manager is expected to be hands-on in all team activities such as performing root cause analysis, identifying areas for improvement, remediation of issues, and execution of tasks to complete project-based deliverables.

Responsibilities

Oversee Storage Engineering team

Provide support for all storage related issues

Respond to and assist in production operations in a 24/7 environment

Provide support to and coordinate with engineering & operations staff

Educate and mentor team members and operations staff

Participate in on-call rotation for after-hours support

Provide technical analysis, resolve problems, and propose solutions

Participate as a resource for project driven initiatives

Identify opportunities for automation of manual tasks

Investigate and adopt new technologies/tools as needs arise

Evaluate, test, and integrate new operating system versions, drivers, and patches

Use the STAR method (Situation, Task, Action, Result) to provide examples of how the responsibilities are performed and measured

Prioritize the most important and frequent responsibilities, and group them into categories if needed

Knowledge and Experience

Senior level experience with a variety of disk storage subsystems and SAN switches including EMC, Hitachi, NetApp, Brocade, and Cisco

Experience leading a team of engineers

Excellent verbal and written communication

Experience in creating runbooks and documentation

Top-tier critical thinking and problem-solving skills

Ability to work in a service-oriented team environment

Project Management, organization, and time management skills

Customer focus and dedication to the best possible user experience

Ability to communicate effectively with both technical and business resources

Experience with shell scripting, automation, and reporting tools

Desired

Experience with creating Tableau dashboards

Schedule

This role offers work from home flexibility of 1 day per week.

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.

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