Patient Account Representative -- Entry Level

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Job description

JOB SUMMARY: Responsible for a variety of office/clerical tasks relating to claims processing; contacts patients and responsible parties to resolve past-due accounts; reviews account status and initiates collection.

ESSENTIAL FUNCTIONS:

Identifies accounts with balances as patient responsibility

Review account, and follow-up to retrieve missing account information

Answers patient inquiries regarding; services rendered on account, insurance guidelines, and outstanding balances

Contacts responsible party to resolve delinquent accounts; Assists patients in setting up payment plans, and monitors adherence to plans by responsible party

Submit and post payments to the EMR system ensures that all payments are posted timely and accurately

Responds timely to emails and letter correspondence from patients

Performs other duties as assigned

QUALIFICATIONS REQUIRED:

Prefer experience in medical collections experience but not required

Ability to respond to questions in a tactful and professional manner

Ability to make basic numerical calculations

Computer literate with entry level working knowledge of Microsoft Suites; Outlook, Word Duties require professional verbal and written communication skills

Problem solving skills

Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks at one time

Ability to work independently or with a team

Professional appearance

Positive attitude

MINIMUM REQUIRED EDUCATION/TRAINING:

High School graduate or equivalent required

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