Patient Accounts Receivable Representative

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Job description

Prestige Staffing is looking for a Patient Accounts Receivable Representative!

Location: Sandy Springs
Hours: 8-5 Monday-Friday
Pay: 21+/hr based on experience

The Patient A/R Representative is responsible for resolution of all outstanding claims due to patient balances by reducing the balance to zero by receiving payment in full or applying discounts for financial assistance or self-pay. The Patient AR rep makes payment arrangements and provides explanations to patient queries related to their balances.

Role and Responsibilities:

• Communicate EOB information to patients in the event they have a question over the phone.
• Responsible for reducing the Accounts Payable in all aging categories utilizing the collection module:
• Patient Balances 91-120 days below 5% of total Patient A/R for the patient
• Patient Balances over 120 days must be $0 or reported to collections
• Responsible for contacting patients on all outstanding balances for payment resolution.
• Collect past due balances from the patient over the phone
• Set up Tickler files to properly manage accounts and monitor payment plan activity.
• Assist patients with questions, inquiries, and concerns regarding their accounts.
• Submit daily logs (including all accounts worked) by the end of each day via email to your Manager.
• Identify credits on patient accounts and issues patient refunds or Transfers to NSH BO on a weekly basis
• Calculate and take proper FA Adjustments in the system to reduce patient balances
• Reports system related issues immediately to management s attention.
• Submits possible process improvement to management s attention to discuss/review
• Participates in recommended online educational classes through ADP
• Maintains strictest confidentiality

Qualifications and Education Requirements:

• High School Diploma or equivalent education and a minimum of two (2) years related experience in Registration and/or Insurance Verification in a medical setting is required.

Preferred Skills:

• Knowledge of medical terminology.
• Excellent oral and written communication skills.
• Good interpersonal skills and team oriented.
• Ability to multi-task and work effectively in teams

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