Procurement Systems Analyst

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Job description

Posting Open Until Filled

Salary: Commensurate with experience

A seasoned professional, capable of independently conducting analysis, design, evaluation, modification, testing, and implementation of enterprise systems like Oracle across diverse functional areas within complex projects. We seek a highly skilled professional with a background in system support, web development and strong customer service skills to optimize and maintain our procurement systems for seamless operations and positive user experience. This role operates with minimal supervision. Depending on the organizational structure, may function independently with accountability for a designated role or program.

MAJOR DUTIES AND RESPONSIBILITIES

List the essential job duties that are specific to the position. These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

• System Support: Provide technical support for all systems used by procurement personnel, addressing user issues, troubleshooting problems, and ensuring timely resolution. Collaborate with multiple teams across the enterprise to implement system enhancements and implementations to enhance overall system performance. Perform routine system assessments to identify and resolve discrepancies, ensuring data accuracy and compliance with organizational standards. Conduct ad-hoc user training to ensure that proficiencies across the department in utilizing procurement systems effectively Analyze procurement workflows and identify opportunities for process optimization.
• Web Development: Collaborate with cross-functional teams to design, develop, and maintain the procurement website. Utilize programming languages and frameworks to enhance the functionality and user interface of the procurement desktop and mobile website. Conduct regular evaluations to identify areas for improvement and implement enhancements to streamline end-user experience.
• Customer Service: Act as the initial point of contact for end-users, offering exceptional customer service and support. Gather user feedback and collaborate with multiple teams to implement enhancements based on user needs and process updates. Work closely with procurement teams to understand their requirements and implement system changes to improve efficiency and effectiveness.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Knowledge, Skills and Abilities

• In-depth knowledge of various procurement systems and their functionalities. Understanding of system infrastructure and network architecture. Familiarity with data management and system security protocols.
• Strong technical troubleshooting and problem-solving skills. Proficiency in conducting system assessments and analytics. Effective communication skills for user training and interdepartmental collaboration.
• Ability to quickly identify and resolve system discrepancies and user issues. Capable of managing multiple tasks and prioritizing system enhancements. Competent in analyzing procurement workflows for process optimization.
• Proficient in programming languages (e.g., HTML, CSS, JavaScript) and web development frameworks. Understanding of web design principles and user experience (UX) design. Knowledge of responsive web design for desktop and mobile platforms.
• Strong skills in coding, debugging, and deploying cloud applications. Ability to design and implement user-friendly interfaces. Competent in conducting system evaluations and implementing improvements.
• Ability to collaborate effectively with cross-functional teams. Capacity to interpret and implement user feedback into practical web solutions. Ability to maintain and update websites in line with current web trends.
• Understanding of procurement processes and user needs. Familiarity with customer service principles and practices. Knowledge of feedback gathering and analysis methods.
• Excellent interpersonal and communication skills for user interactions. Proficient in problem-solving and conflict resolution. Skilled in process improvement based on customer feedback.
• Ability to provide high-quality customer service and support. Capable of collaborating with various teams to enhance user experiences. Competent in understanding and addressing user requirements to improve system effectiveness.

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