Remote Merchant Support Specialist

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Job description

Adecco is currently assisting a local client in their search to fill a Remote Merchant Support Specialist job opportunity.

Pay rate: $ 20.00/HR

Length: 7 month

Work Shift: 9am - 5pm EST or 1pm - 9pm EST. (open 7 days a week - You must be flexible to work mornings, nights, weekdays, and/or weekends. Shift times may be subject to change as we expand our team)

Job Duties:

• Mission to make operating a hospitality business a whole lot easier.

• Our innovative platform has all the tools merchants need - all in one place - reliable online ordering, reporting & analytics, targeted marketing, and more.

• We primarily manage our ticket queue via email and text message and provide phone or video support upon request or as needed.

• You'll be a strategic problem solver and become a subject matter expert in all things Bbot!

• You will be the first line of defense (Tier 1) for all merchant, customer, partner, and internal post-sales escalations, ensuring that Tier 1 & Tier 2 Support work together seamlessly to provide an exceptional service experience when something goes wrong.

• Tier 1 is primarily responsible for supporting the merchants that use Bbot's ordering platform and will help identify and troubleshoot a wide range of issues such as menu settings, customer UI configurations, ticket printing & routing, and reporting reconciliation.

• You're excited about this opportunity because you will Be an early part of a collaborative team that prides itself with world-class customer service for an innovative and industry leading technology platform Investigate and resolve complex technical troubleshooting cases to diagnose and remediate failure points.

• Address merchant issues with empathy and urgency, ensuring that every touch point with the merchant is a learning opportunity that brings them closer to success

• Develop a deep expertise in Bbot's product suite, processes, systems, tools, and how to diagnose and resolve an issue.

Qualifications:

• Bachelor's degree or equivalent amount of work experience 2+ years of work experience in a related role in technology, hospitality, or customer support, restaurant experience.

• Familiarity with Toast, Square, Upserve, Micros, Aloha, NCR, or Revel POS Familiarity with G-Suite, Slack, Atlassian, Salesforce

• To succeed in this role, you will need to have strong communication, troubleshooting and organizational skills, and a constant desire to never stop building your knowledge of our ever-growing product suite.

• Restaurant experience highly preferred.

Apply Today to be considered for this Remote Merchant Support Specialist job and any other positions with Adecco.

Pay Details: $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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