ServiceNow OCM Lead

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Job description

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

Are you an expert ServiceNow OCM Lead and want to truly make a positive impact? Come and join us in building an awesome brand-new greenfield ServiceNow instance within our global Media & Entertainment client! The ServiceNow Organizational Change Management (OCM) Lead will design and create comprehensive change management, training, and communication plans and execute them in collaboration with Solution and Product Leads, Business Analysts, Developers, Project Managers, and other project stakeholders. The OCM Lead will spearhead training and hypercare efforts to support the business and IT teams onboarding to the new ServiceNow platform. This position is also responsible for authoring content and peer-reviewing a wide array of documents for training and ongoing usage by the users of the ServiceNow Platform. We are setting up interviews now and if you'd enjoy contributing to building a world-class brand new global SNOW instance we'd love to hear from you!

Daily Responsibilities

• Change Management Planning: Create a detailed change management plan in collaboration with Solution/Product Leads, Business Analysts, Developers, and Project Managers. Integrate change management activities into the project plan.
• Communication: Develop and execute a detailed communication plan in coordination with the project team and Corporate Communications.
• Change Agent Network: Plan and develop a Change Agent Network to facilitate the transition of teams to the new ServiceNow instance. Identify and work closely with various client stakeholders to recruit Change Agents. Facilitate and conduct Change Agent Network meetings and workshops.
• Training & Hypercare: Create, manage, and administer detailed training and hypercare plans in alignment with the onboarding plan. Adopt a 'train-the-trainer' approach where necessary. Create training artifacts such as user guides, quick reference guides, knowledge articles, videos, job aids, etc.
• User Engagement: Conduct end-user workshops and surveys to gather feedback on the 'before' and 'after' features of the software solutions being rolled out. Evaluate and ensure user readiness.
• Metrics & Monitoring: Define and measure success metrics and monitor change progress. Prepare a post go-live change management plan to sustain OCM efforts post go-live.
• Risk Management: Identify risks to achieving successful change management and plan and execute remedial steps where necessary.

Qualifications and Requirements

• 5+ years of experience with medium to high complexity organizational change management projects.
• 3 years of experience successfully leading the design and implementation of change management strategies for IT Service Management system deployments.
• 3 years of experience developing easy-to-understand artifacts for onboarding users to new software solutions.
• Knowledge and experience in end-user training strategy.
• Familiarity with scrum methodology and the software development lifecycle.
• Familiarity with project management approaches, tools, and phases of the project lifecycle.

Desired characteristics

• Understanding of ITIL v3 or ITIL 4 processes and best practices.
• Change Management certification or designation.
• Exposure to the ServiceNow platform.
• Experience working on projects with large global/multinational corporations.

Additional Details

The base range for this contract position is $80 - $90 / per hour, depending on experience.

Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various Ancillary coverages through Unum
• 401(k) retirement savings plan
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP WorkforceNow

About Us

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at ; and reach out today to explore opportunities to grow together!

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