Sr. Manager, Community Engagement & Health Equity Operations

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Job description

Overview:
Be inspired. Be valued. Belong.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

Comprehensive health benefits that start day 1

Student Loan Repayment Assistance & Reimbursement Programs

Family-focused benefits

Wellness incentives

Ongoing mentorship, development, leadership programs and more!

Description:
The Sr Manager of Operations for Community Engagement and Health Equity is responsible for the efficient operation of the departments.

This role involves managing community engagement and health equity processes, ensuring alignment with goals, optimizing campaign and event performance, overseeing and administering technology solutions and tools, onboarding and training staff and managing budgets, inventories and supplies.

As a member of a collaborative health equity and community engagement team, this position will also contribute to various community health improvement initiatives, including projects/events, program startups and ongoing initiatives.

Key Responsibilities:

Process Design and Management:

1. Develop, implement, and optimize processes and workflows to improve efficiency and effectiveness.

2. Engage staff in design and implementation of processes and procedures. Solicit feedback, evaluate effectiveness and make recommendations for design changes to improve compliance and outcomes

3. Train staff on departmental procedures Budget and Resource

Management:

1. Responsible for the annual operating and capital budget processes, management reporting and support of related financial systems, and coordination of financial analysis projects among the staff

2. Oversee grant administration and reporting

Event and Campaign Optimization and Tracking:

1. Monitor and analyze the impact of campaigns, events and initiatives.

2. Implement optimization efforts through appropriate use of Salesforce, Blackthorn and/or other tools.

3. Provide insights and recommendations for optimizing campaigns/events based on data and performance metrics.

4. Work collaboratively with Health Equity data analytics staff for overall departmental evaluation and reporting and to secure needed data for grants administration.

Collaboration and Communication:

1. Communicate effectively with internal stakeholders and external vendors to support health equity and community engagement priorities.

2. Establish and implement methods to encourage collaboration between the System and Operating Unit functions

3. Implement community engagement and health equity section of marketing project management system for event planning and marketing/communication integration

4. Establish templates for event planning and execution

5. Monitor and assign incoming requests Training and

Support:

1. Provide training and support to team members on tools, processes, and best practices.

2. Serve as a point of contact for any operational issues or questions related to health equity or community engagement.

3. Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments.

Qualifications:

1. Bachelors degree in Public Health, Marketing, Business Administration, or a related field (Masters degree preferred).

2. Seven years of experience in operations, project management, or a related role.

3. Excellent analytical skills with the ability to interpret data and make data-driven decisions.

4. Strong organizational and communication skills

5. Experience in a health care organization

6. Proven ability to manage multiple projects and work collaboratively with diverse teams.

7. Proficiency in Microsoft Office Suite and familiarity with CRM and social media platforms.

8. Ability to work flexible hours, including evenings and weekends, as required.

Preferred Qualifications:

1. Experience with grant writing and management.

Additional Details:

Supporting a diverse, equitable and inclusive culture. Emory Healthcare (EHC) is dedicated to providing equal opportunities and access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression and/or veteran's status. EHC does not discriminate on the basis of any factor stated above or prohibited under applicable law. EHC respects, values, and celebrates the unique perspectives and backgrounds of all individuals. EHC aspires to create an environment of collaboration and true belonging for all our patients and team members. Emory Healthcare (EHC) is committed to achieving a diverse workforce through equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

ACCOMODATIONS: EHC will provide reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion."

PHYSICAL REQUIREMENTS: (Medium-Heavy) 36-75 lbs., 0-33% of the work day (occasionally); 20-35 lbs., 34-66% of the workday; (frequently); 10-20 lbs., 67-100% of the workday (constantly); Lifting 75 lbs. max; Carrying of objects up to 35 lbs.; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure; Bio-hazardous waste Chemicals/gases/fumes/vapors; Communicable diseases; Electrical shock; Floor Surfaces; Hot/Cold Temperatures; Indoor/Outdoor conditions; Latex; Lighting; Patient care/handling injuries; Radiation; Shift work; Travel may be required; Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and work tasks.

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