Technical Support Specialist

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Job description

MUST BE LOCAL TO ATLANTA ONSITE REQUIRED Objectives of this role Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware Handle business-critical IT tasks and system improvements Enable faster and smarter business processes and employee productivity Research and evaluate emerging technologies, hardware, and software Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and A e. Responsibilities Install, configure, and support workstation software, hardware, printers, and phones Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly Implement applications and software upgrades and troubleshoot any performance issues Train employees in using software and hardware, and provide technical support when needed Required skills and qualifications Knowledge of troubleshooting MS Office 365, VPN, A e, McAfee, LogMeIn, encryption, etc. Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc. Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros. History of working in an Active Directory domain environment Proficient at software installs and troubleshooting Some networking knowledge, along with the ability to troubleshoot network issues from the command line. Skill Required / Desired Amount of Experience Knowledge of troubleshooting MS Office 365, VPN, A e, McAfee, LogMeIn, encryption, etc. Required 3 Years Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc. Required 3 Years Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros. Required 3 Years Active Directory Required 3 Years

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