Logistics Sales (EM6800-9)

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Job description

Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called "Cello" in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing. To learn more about Samsung SDS Logistics, please visit

Samsung SDS America is looking for an expert in freight forwarding sales in logistics. This role requires significant interaction with clients to sell our freight forwarding services while building relationships with customers.

The main responsibility for this role will be to plan and carry out direct sales activities to attain new customers. This position engage with clients to sell our solutions and services, driving business development activities including developing and managing project partner programs for resellers, and assist with implementing programs for other business partners.

To learn more about Samsung SDS America, Inc. please visit

Responsibilities:

Maintaining Customer Relationships

Cultivate and nurture strong, long-term relationships with existing key accounts

Serve as the main point of contact for key clients, addressing their needs, concerns, and requests promptly and effectively

Understanding Customer Needs

Conduct regular assessments to understand the evolving needs and goals of key customers

Collaborate with internal teams to ensure that products or services align with the client's requirements

Customer Support and Issue Resolution

Provide excellent customer support, troubleshoot issues, and ensure timely resolution of problems to maintain customer satisfaction

Work closely with cross-functional teams to address customer concerns and improve overall service quality

Identifying Business Opportunities

Actively seek new business opportunities within existing key accounts, exploring avenues for upselling or cross-selling

Promote all company products and services for imports and exports to increase sales

Analyze market trends and competitor activities to identify potential areas for business expansion

Strategic Account Planning

Develop and implement strategic account plans to maximize customer retention and growth

Collaborate with internal stakeholders to align business strategies with the goals of key accounts

Direct, coordinate, and review sales activities including creation and execution of a yearly sales plan

Negotiation and Contract Renewals

Negotiate contracts, pricing, and terms to ensure mutually beneficial agreements

Facilitate the renewal of contracts and agreements, aiming for long-term partnerships

Market Analysis and Research

Stay informed about industry trends, market conditions, and customer behavior

Conduct market research to identify new opportunities and stay ahead of competitors

Communication and Reporting

Keep clients informed about relevant updates, new offerings, and industry insights

Prepare and present regular reports to management on key account performance and opportunities

Team Collaboration

Collaborate with internal teams, including sales, marketing, pricing and legal, to align strategies and deliver comprehensive solutions to clients

Meeting Sales Targets

Set and achieve sales targets for both revenue growth and customer satisfaction

Monitor and report on progress toward sales goals, making adjustments to strategies as needed

Ensure execution of developed sales strategies, objectives, and goals

Requirements

Bachelor's degree or higher required in business-related field or equivalent experience preferred

2+ years in International Freight Forwarding and/or logistics sales experience required

2+ years in experience working with top global freight forwarder preferred

Possess a thorough understanding of the domestic and international transportation industry (trucking, air and ocean modes)

Proven track record in sales, prospecting and developing accounts

Strong written and verbal communication skills

Familiar with digital freight forwarder platforms and process

Ability to build trustworthy relationships with customers at all levels (C Level, Managers, Staff)

Excellent presentation and selling skills with exceptional attention to detail and follow up with client

Microsoft proficient (PPT/Excel/Word)

Bilingual in Japanese preferred

Experience working with Japanese companies preferred

Ability to travel up to 30%

Benefits

Samsung SDSA offers a comprehensive suite of programs to support our employees:

Top-notch medical, dental, vision and prescription coverage

Wellness program

Parental leave

401K match and savings plan

Flexible spending accounts

Life insurance

Paid Holidays

Paid Time off

Additional benefits

Samsung SDS America supports your professional development and growth in your future career.

Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location.

Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.

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