Patient Access Representative - Outpatient Rehab Registrar - PT - Tues & Thurs 8:00am - 4:30pm

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Job description

Job Category:

Revenue Cycle

Work Shift/Schedule:

Varies

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

Under the supervision of The Rehab Office Supervisor, this position is responsible for ensuring the delivery of exemplary customer service at the front desk. This position has principle responsibilities for greeting patients, registering patients, and handling all aspects of patient appointment scheduling. The Registrar is responsible for verifying or obtaining complete and accurate patient demographic information, identifying patient benefits eligibility, verifying pre-certification information obtained from insurance companies and/or physicians offices, identifying and communicating insurance and/or patient responsibility, collecting appropriate co-pay/deductible and/or providing financial counseling when appropriate, and completing the entire registration process. This position has slightly different responsibilities when performed as a satellite rehab registrar vs. a Sherwood based registrar.

Minimum Job Qualifications

• Licensure or other certifications:

• Educational Requirements: High School Diploma or GED

• Minimum Experience:

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements:

• Preferred Experience: Medical terminology, data entry and computer experience, admitting, business office, collection, Physician office, and working with public experience. Bilingual preferred.

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Excellent written and oral communication skills required

• Must be able to multitask, coordinating more than one event at a time

• Must be able to type 35-45 wpm

• Proficient in the use of office equipment (computer, fax, telephone, scanning, and copier)

• Must be able to demonstrate a working knowledge of Rehab billing requirements

• Must possess detailed understanding and knowledge of insurance guideline and protocols, the components of full verification, and payer information/requirements

• Excellent interpersonal skills

• Ability to serve as a resource for all registration personnel

• Ability to prioritize, organize, and coordinate daily work load

• Exhibits competency in the use of all pertinent NGHS electronic medical records systems, registration systems, electronic verification tools, and Web Based resources

Essential Tasks and Responsibilities (Satellite Rehab and Sherwood Rehab Registrars)

• Performs Pre-Registration/Registration functions.

• Schedules "New Patients" & "Follow-up" visits.

• Answers the telephone.

• Greets and checks off arrival of patients in computer system.

• Completes Re-Registration on 90 day revolving accounts.

• Performs all scanning for registration.

• Processing New Referrals (faxes received, walk-ins, phone & SCI Order facilitator).

• Links accounts. Trouble-shoots errors. Deletes duplicate patient information.

• Collects and enters payments through US Bank (process credit card, checks, & cash) Collects for co-pays for various services.

• Calls next day "New Patients" appointments for reminders and directions.

• Processes Customer Satisfaction Surveys.

• Monitors and orders supplies; assists with restocking linen. Place work orders.

• Collects and enters payments through US Bank (process credit card, checks, & cash) Collects for co-pays for various services.

• Assemble daily deposits for pickup by STAT courier; secures and reconciles cash accounts each evening.

• Maintenance POCs (faxing, scanning, maintaining worklist in TS, and placing "holds" on accounts).

• Disassemble Discharge charts (enter into MPAC & send to Medical Records).

• Responds promptly at "Call Alerts".

• May be asked to perform routine performance improvement activities including-hand hygiene survey, EOC Hazard rounds, record hydro collator & paraffin temperatures, clean hydrocollator.

• Completes medical release forms and other necessary forms as required for patients.

• Faxes and files information as requested (notes to MD's, invoices to accounting for payments of bills etc.)

Department Specific: Sherwood Registrar Job Tasks

• Schedules/coordinates Sherwood specific programs not available in other locations, (massage, POFT's, trans. program, pool).

• Manual charge entry for non-automated EMR based charges (neuropsychology, FCE's, POFT's, ergo consults, NICU).

• Maintenance of POFT's database both internal and external referrals.

• Pages therapist when patient arrives

Department Specific: Satellite Registrar Job Tasks

• Completes Prior Authorization & Verification of benefits for each patient. Obtains relevant billing information from insurance company prior to patient's visit to include co-payment, deductible, co-insurance, annual visit limit.

• Completes re-authorization of Case Management continuation of treatment.

• Manages a high volume of Medicaid patients frequently accessing web portal. Completes the appropriate forms.

• Coordinates and communicates ongoing insurance status with therapist.

• Verify eligibility for Active Medicaid patients each month.

Physical Demands

• Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time

• Weight Carried: Up to 20 lbs, Occasionally 0-30% of time

• Vision: Moderate, Occasionally 0-30% of time

• Kneeling/Stooping/Bending: Occasionally 0-30%

• Standing/Walking: Occasionally 0-30%

• Pushing/Pulling: Occasionally 0-30%

• Intensity of Work: Occasionally 0-30%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

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