Service Desk Specialist with Security Clearance

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Job description

Our client is looking for a Help Desk Specialist to join their team in Fort Eisenhower, GA. Active TS/SCI & Security+ or equivalent required. If interested and qualified please email your resume to Donna at Help Desk Tech: Seeking Help Desk or IT Support candidates to ensure reliable, uninterrupted availability of Command, Control, Communications, Computers, and Information Management (C4IM) including: networks, hardware, software, engineering, and specialized tools at the point of customer need to support the client's mission. Education:
High School diploma/GED with 8-years of related IT experience OR Associate's degree with 6-years of IT experience, OR Bachelor's degree with 4-years of IT experience. Client is very strict on the amount of work experience. Principal Duties and Responsibilities:
Provides first contact and incident resolution to customers with hardware, software, and application problems including both customer telephone support as well as electronically submitted requests.
Provides polite and friendly customer service.
Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required.
Documents incident status and solutions in incident database tools.
Possesses current working knowledge of computers, printers, laptops, and common windows applications.
Works through various types Tier II issues with telephone assist.
Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability.
Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support.
Possesses comprehensive knowledge of desktop operating systems and applications. Skills / Experience:
Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc. Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success. Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc. Required Certification(s):
IAT II 8570 Baseline Certification - Sec+ CE or equivalent
Computing Environment: MTA 98-349, Windows Operating System Fundamentals or Equivalent
Please note that certifications requirements are subject to change based on contractual requirements Security Clearance:
TS/SCI required Additional:
Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract
Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity.
Service Center/Help Desk employees will need flexibility with hours and scheduling. Schedule may change due to COVID issues.

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