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General Manager

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The Lean Way Consulting

2024-11-05 18:45:39

Job location Kennesaw, Georgia, United States

Job type: fulltime

Job industry: Other

Job description

Job Description

Position Overview:

The General Manager will oversee the daily operations of our locations in Kennesaw and East Cobb. The ideal candidate will possess strong leadership skills, operational expertise, and a passion for delivering exceptional patient care. The General Manager will be responsible for managing staff, optimizing operational efficiency, enhancing patient satisfaction, and driving business growth.

Key Responsibilities:

1. Leadership and Staff Management:

- Direct, supervise, and evaluate the work activities of the staff in both locations.

- Foster a positive and collaborative work environment.

- Provide training, coaching, and performance evaluations

- Recruit and onboard new employees, ensuring they align with our company culture and standards.

2. Operational Management:

- Oversee daily operations to ensure smooth and efficient clinic processes.

- Implement and monitor standard operating procedures (SOPs).

- Manage inventory and ensure that all required equipment and supplies are available.

- Ensure compliance with healthcare regulations, insurance policies, and organizational standards.

3. Patient Care and Satisfaction:

- Ensure the highest level of care and service is provided to all patients.

- Address and resolve patient complaints or issues promptly and professionally.

- Monitor patient feedback and implement improvements to enhance patient experience.

4. Financial Management:

- Develop and manage budgets, financial plans, and financial reports.

- Monitor key performance indicators (KPIs) and adjust strategies to achieve financial targets.

- Implement cost-control measures and identify opportunities for revenue growth.

5. Marketing and Community Engagement:

- Develop and execute marketing strategies to attract new patients and retain existing ones.

- Represent Classic Vision Care at community events and build relationships with local businesses and organizations.

- Oversee social media and online presence to enhance brand visibility.

6. Strategic Planning and Business Development:

- Identify opportunities for expanding services and enhancing the patient experience.

- Develop and implement strategies to increase market share and improve competitive positioning.

- Collaborate with the executive team to set short-term and long-term goals for growth and development.

7. Technology and Innovation:

- Stay abreast of the latest advancements in eye care and vision technologies.

- Implement new technologies and processes to improve clinical outcomes and operational efficiency.

- Ensure all tech and equipment are properly maintained and updated.

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