Tablet Administrator

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Job description

Overview:
Are you looking for a career with premium benefits and the potential for growth?

At IC Solutions, a subsidiary of TKC Holdings Inc., we've created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.

We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!

We are proud to be a military and veteran friendly employer.

About This Position:
The Site Administrator serves as the primary interface for facility system inquiries including tracking and managing inmate inquiries, complaints and responses. This position also repairs or replaces broken telephone sets and provides a weekly update of phone system status, repairs made and any open items.

Responsibilities Include but not limited to the following:

Interact in a professional manner with customers (inmates and staff) to foster positive relationships

Complete RMA forms and track/ship tablets for replacement

Maintain hardware and perform basic repairs

Use the software to troubleshoot and provide reports when needed

Retrieve defective tablet/s and distribute spare equipment as needed

Create trouble tickets and track repair/equipment requests

Research and respond to complaints in established timelines so that problems are resolved in a timely manner

Maintain ongoing tablet/onsite equipment inventory

What You'll Need:
High School Diploma or GED required

Experience with android/apple tablets/phones

Ability to multi-task and meet deadlines

Self-motivated, able to work independently

Basic computer skills, MS Office Suite required

Basic troubleshooting skills

Must have strong attention to detail and record keeping skills

Strong verbal and written communication skills

Strong problem-solving skills

Must have a positive, can-do, team-oriented attitude

Open to working in a correctional environment

Strong de-escalation skills

Benefits:
IC Solutions offers comprehensive benefits to all regular-full time employees:

Medical w/prescription coverage

Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.

Dental

Vision

Basic Life and Basic Accidental Death and Dismemberment Insurance

Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you

IC Solutions also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan. We now also offer DailyPay providing you immediate access to earned wages.

EEO Statement:
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here:

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