General Manager

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Job description

Champions Do More:
At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600 state-of-the-art repair centers in 36 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2022 MSO Executive of the Year, Matt Ebert. For more information, and to locate a local repair center, visit (url removed).

Responsibilities:
Meet or exceed location revenue goals and other KPIs: Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIs

Labor assignment and production management: Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint

Teammate support: Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed

Monitor and attain production goals and standards: Ensure all repairs are in line with Crash Champions and I-Car quality standards, all repairs are billed accurately and correctly, and back of shop PPE protocol is upheld for teammate safety

Complete shop payroll and staffing in a timely manner: Ensure production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing and manage staff PTO, vacation, or leave

Manage daily production flow: Communicate with team (Body Technicians, Collision Estimator, Parts Managers) to ensure production is moving as needed to meet delivery requirements

Write DRP complaint estimates (as needed): Write complete estimates after full disassembly and damage discovery, update CE's estimates as needed, and lock final estimates

Team acquisition, coaching and development: Responsible for understanding all teammate position requirements, interviewing, and hiring the best candidates for roles based on skills and experience, and providing individual teammate performance coaching, feedback, and support for growth/progression opportunities

Qualifications:
Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers

Aptitude in decision-making and problem solving

Ability to lead and work collaboratively with others to meet shared objectives

Demonstrated ability to meet deadlines and achieve successful results

Proficient knowledge and use of estimating software, CCC ONE Total Repair Software

Proficient with Computers and other technology

Valid driver's license required

Benefits:
Competitive pay

Weekly Paychecks

401K with company match

Medical/Vision/Dental Insurance

Additional elective benefits

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