Home Care Administrator & Health Coach (SFC Program)

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Job description

Seva Home Care LLC - SFC Admin & Health Coach Responsibilities:

Focus: Service Start, Compliance, Audits, and Regulatory Updates

1. Client Onboarding and Service Start:

- Ensure priority is given to initiating services for new clients, facilitating a smooth start to care

provision.

- Work proactively with other team members to begin services as soon as possible

- Collaboratively work with HR and Client Approval Team to match the right caregivers with

new clients.

2. Client File Management and Onboarding:

- Handle all aspects of client file management with a focus on accuracy and timeliness.

3. HR Collaboration and Caregiver Compliance:

- Work closely with HR to ensure caregiver files are compliant with regulatory standards.

- Participate in the process of ensuring caregiver qualifications and documentation meet the

necessary compliance requirements.

4. Communication and Coordination:

- Maintain effective communication channels with all stakeholders involved in SFC service

delivery.

- Over communicate with the team in regards to client updates, caregiver change, software

outages, billing, PA, etc.

5. Scheduling and Assessments:

- Manage the scheduling, tracking, and approval of caregiver shifts, initial assessments, and

supervisory visits.

6. Document Management:

- Oversee the printing and preparation of New Client Packages and the addition of client

information to Caryfy.

7. Timesheet Management:

- Ensure timesheets are accurately reviewed, approved, and processed.

8. Incident and Reassessment Reporting:

- Efficiently handle incident reporting and manage reassessment packages.

9. Client and Caregiver Coordination:

- Address service changes and facilitate effective communication between clients and

caregivers.

10. Weekly Reporting and Issue Resolution:

- Produce and analyze weekly reports to identify and address any service gaps.

11. Compliance and Quarterly Audits:

- Conduct quarterly audits within the Caryfy system and of client files to ensure compliance

with regulatory standards.

- Maintain a rigorous compliance protocol to ensure all aspects of the SFC program adhere to

the necessary regulations.

12. Regulatory Updates and Training:

- Regularly review DCH (Department of Community Health) manuals and stay updated with

any changes in regulations.

- Inform relevant team members of any regulatory updates and lead the development of

implementation plans.

- Organize training sessions or updates for staff to ensure compliance with new regulations.

13. Professional Development:

- Engage in continuous learning and development opportunities relevant to the SFC program

and compliance management.

Qualifications:

1. Associate's Degree
2. Experience in an Adult Day Care, Structured Family Care or Healthcare facility preferred.
3. Familiarity with Indian culture, language, and food is a must.
4. Strong leadership and organizational skills.
5. Excellent communication and interpersonal skills.
6. Ability to handle stressful situations with empathy and professionalism.
7. Proficient in MS Office

This expanded role emphasizes the SFC Admin's responsibility in maintaining compliance,

conducting regular audits, and staying abreast of regulatory changes. The role requires

meticulous attention to detail, strong organizational skills, and the ability to effectively

communicate and implement new policies and procedures across the team.

Position has opportunity for growth and generous client referral bonus!

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