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Guest Services Ambassador

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Marriott Vacations Worldwide

2024-10-02 17:44:27

Job location Honolulu, Hawaii, United States

Job type: fulltime

Job industry: Hospitality & Tourism

Job description

Hourly Rate: $26.52

JOB STATUS: Part-Time

Are you looking for a place where meaningful moments are made together?

At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Ambassador at AAH, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves.

Where great benefits lead to a life fulfilled.

  • Competitive Pay

  • Medical/Dental/Vision/401K opportunities

  • Travel discounts

  • Credit Union Membership

  • Tuition Reimbursement

  • Professional Counseling & Family Support

  • Growth and Development Opportunities

  • Benefit Eligibility will vary by position

Site Specific Perks

  • Forbes Five-Star Rated & AAA Five-Diamond Luxury Resort

  • Conde Nast Best Hotel in Oahu 2022

  • On-site subsidized employee parking

  • Complimentary uniform dry cleaning

  • Quarterly luncheon celebrations and awards

  • Discounts to onsite food outlets

  • Discounted theme park tickets and rental cars

  • Community service opportunities

As a Guest Services Ambassador, a typical day will include:

  • Greets and engages resort guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.).

  • Responds to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by arranging or identifying appropriate providers.

  • Informs guests of property amenities, services, hours of operation, and local areas of interest and activities.

  • Gathers, summarizes, and provides local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities.

  • Contact appropriate individuals or departments (e.g., Bellstand, Housekeeping, Food & Beverage Server) as necessary to resolve guest calls, requests, or problems.

Guest Experience and Company Standards

  • Welcome and greet guests and anticipate and address their needs.

  • Interact with colleagues and guests professionally and promptly.

  • Contribute to team goals.

  • Always follow company policies and safety procedures.

To Become a Guest Services Ambassador at AAH:

  • Available to work various shifts, holidays, and both weekend days.

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

  • Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.

  • The position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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