Local Insider

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Job description

Hourly Rate: $29.60

JOB SUMMARY

Do you want to be part of a team that experiences the excitement and fun of being in the heart of the city each day? We seek a passionate, friendly, concierge like candidate to work as the company's own tour guide for all owners and guests while assisting the Events - Activities Manager with onsite activities, tastings and socials.

This fast-paced position will offer you the opportunity to engage with all guests helping them explore, taste, socialize, and learn about the city in a fun and enjoyable ways. This role will be instrumental in maximizing our guest's vacation experience. The ideal candidate will be a motivated and creative individual who likes to plan, innovate and collaborate; a person capable of multitasking and juggling many details. This individual should possess impeccable customer service skills and enjoy engaging with travelers from around the world.

CORE WORK ACTIVITIES

• Looks to develop tour content and evaluate guest satisfaction as each tour ends.

• Report accidents, injuries, and unsafe work conditions to supervisor/manager.

• Ensure uniform and personal appearance is clean and professional.

• Protect the privacy and security of guests and coworkers.

• Anticipate and address guests' service needs; assist individuals with disabilities.

• Provide assistance to coworkers, ensuring they understand their tasks.

• Develop and maintain positive working relationships with others.

• Ensure adherence to quality expectations and standards.

• Move over sloping, uneven, or slippery surfaces; move, lift, or carry objects weighing less than or equal to 25 pounds; stand, sit, or walk for an extended period of time.

• Attention to customer service with a professional and pleasant personality.

• Available to work a flexible schedule including evenings, weekends, and holidays.

• Perform other reasonable job duties as requested

REQUIREMENTS

• Bold interpersonal skills,

• Understands customer service.

• Prior experience working in a customer service industry.

• Reliable, highly organized, attention to detail, courteous, friendly, professional and amiable.

• Basic computer skills.

• Proficient with Microsoft Windows.

• Eager to learn and take on responsibilities.

• bold communication skills (oral and written).

• Enthusiasm and positive, can-do attitude.

• Interpersonal skills, along with the ability to work with multiple personalities.

• Ability to work independently.

• Bilingual in English and Japanese preferred.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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