Cashier Team Lead

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Job description

About Our Company

Big Deal Outlet is a rapidly growing retail establishment with locations in Utah and Idaho. We focus on liquidating products that cannot be sold through regular retail channels. This includes, scratch and dent, overstock, customer returns, and salvage consumer products. We are always looking to grow our team with energetic self-motivated individuals who are interested in growing with us. We need team members with a positive attitude, a track record of honesty and integrity, and the ability to work quickly, and efficiently.

Job Description

The Cashier Team Lead is responsible for coordinating and supervising Cashier employees, opening and closing the store, receiving payments, and issuing receipts, as well as keeping track of all cash and credit transactions. To be successful in this role, you should have previous experience in a leadership customer service position and good knowledge of how cash registers operate. Previous experience with employee work schedule coordination, customer sales/returns, and loss prevention is a plus.

Schedule;

3-4 shifts per week between the hours of 12pm-8:30pm. Shifts will fall on weekdays Monday-Friday, and alternating Saturdays

What You Will Do:

• Be the "go to" person for cashier inquires and mediating when necessary
• Process customer returns and exchanges in an efficient and courteous manner
• Handle customer inquiries and complaints related to returns and exchanges
• Maintain accurate records of all returns and exchanges
• Monitor the sales floor
• Converse with customers and provide service
• Monitor the store for potential theft, including observing customers and reviewing security footage
• Train other employees on theft prevention and returns processes
• Opening and closing the store
• Track and balance all cash and credit transactions within the respective cash register
• Interact with customers to understand needs or answer any questions
• Receive payments from customers and issue receipts
• Track and balance all cash and credit transactions within the respective cash register
• Interact with customers to understand needs or answer any questions
• Count money
• Operate cash register
• Use computer to work
• Answer customer questions
• All other duties as assigned

What You Will Bring:

• High school diploma or equivalent preferred
• Basic computer knowledge and math skills
• Ability to work quickly and efficiently
• Proven history of honesty and integrity
• Able to work independently with little instruction
• Demonstrated commitment to achieving the organization's goals and objectives
• Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness
• Demonstrate high level of diplomacy, sound judgment, and discretion when dealing with customers and other department staff
• High degree of energy, self-motivation, and flexibility
• Proven ability to work collaboratively with others
• Excellent communication and time management skills
• Excellent attention to detail and outstanding organization skills
• Strong work ethic with a professional, positive attitude.
• Reliable attendance
• Positive demeanor and professional appearance

What You Will Experience: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is generally performed in a retail store environment. While performing the duties of this job, the employee is regularly required to:

• Stand or sit for long periods of time
• Use a computer to enter data
• Communicate with stakeholders to understand needs
• Perform repetitive wrist, hand and/or finger movement
• Feel the attributes of objects, grasp, push, and reach with arms or hands.
• Move objects up to 10 lbs. (Must be able to frequently move/lift objects up to 25 lbs. in weight. May occasionally move/lift an object up to 50 lbs. in weight)

Compensation details: 15-18 Hourly Wage

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