Account Management Representative

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Job description

Company Description

About Adtalem Global Education

Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.

Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

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Job Description

Opportunity at a Glance

This role is responsible for assisting in student success through proactive and accurate account assessment and student finance advising. This position manages a portfolio of about 850-950 students (either undergraduate or graduate or a combination thereof) to ensure that all students have the appropriate guidance to make informed financial decisions. Reports directly to the Account Management Manager and works in a contact center environment that supports students regardless of service modality. Works closely with academic partners and other departments to research and resolve any student financing issues. This colleague is charged with being a role model for the organization TEACH values and fosters a culture of CARE consistent with organization's mission, vision, and purpose.

Responsibilities

Using a high level of discretion and independent judgment, analyzes each student's situation in order to develop and implement an individualized financial plan that promotes student success. Continuously evaluates the financial plans throughout the student lifecycle.

Collaborates with other departments and functional areas to deliver an optimal student experience.

Demonstrates and communicates current, detailed and accurate knowledge of University policies, Title IV, Military/Veteran's Affairs, international and state regulations to prospective and current students. Communicates the policies and procedures in a manner that displays deep understanding of the rationale and the value of the policy or procedure to the student.

Assists students to make an informed decision by providing accurate, helpful student finance advice.

Manages escalated student concerns and resolves issues in a timely manner. Provides exceptional customer care to students by accepting ownership of student finance issues and questions.

Identifies opportunities and solutions for continuous improvement to existing processes and actively participates in the roll-out of new processes.

Attends meetings and contributes to organizational committees.

Identifies opportunities and solutions that improve current processes.

Functions as a subject matter expert regarding all Title IV programs, policies and procedures including institutional policies and federal and state regulations. Complies with applicable federal and state laws.

Performs other duties as assigned

Complies with all policies and standards

Qualifications

Bachelor's Degree Preferred or comparable previous work experience

Preferred 1 experience in Higher Education

Knowledge of federal Title IV and state financial aid regulations and associated processing procedures a plus

Ability to work independently as well as function as part of a team

Outstanding customer service skills

PC skills in Microsoft Office, database and internet applications

Excellent interpersonal communication, mathematical, problem solving, and organizational skills

Ability to prioritize tasks to meet deadlines and ensure project completion

Self-motivated and willing to take ownership of, and quickly resolve, complex issues

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $17.15 and $27.36. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

Health, dental, vision, life and disability insurance

401k Retirement Program + 6% employer match

15 Days of Paid Vacation Days each Calendar Year

12 Paid Holidays + 2 floating holidays

For more information related to our benefits please visit: (url removed).

Equal Opportunity - Minority / Female / Disability / V / Gender Identity / Sexual Orientation

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