Regional Operations Manager

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Job description

Who We Are:

High Tech Locksmiths (HTL) is one of the largest mobile automotive locksmith services of its kind in the U.S. HTL provides transponder, remote, high security, remotehead, smart key, and proximity keys for the auto auction, car rental, and used car industries.

With more than 25 years in business, HTL dispatches its fleet of 100+ mobile units across 42 states to provide needed locksmith services onsite. These units, staffed by certified locksmiths, stocked with a full inventory of keys and remotes, and connected remotely to additional technical support, "cut" more than half a million keys each year.

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US)

• Immediately vested 401K with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer paid short-term disability and life insurance

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge ross a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and rapid advancement

What We're Looking For:

Reporting to the Chief Operations Officer/Director, the Regional Operations Manager is responsible for directing and coordinating all field operations within their assigned geographic area. This role's primary function is to develop and manage Automotive Locksmiths that are sufficiently competent and motivated to deliver high quality products and customer service. Regional Managers must assure compliance with High Tech Locksmith's policies, procedures and processes and they must manage and control expenses for High Tech Locksmiths employees operating within their assigned geographic area.

You Will:

• Develop a thorough understanding of High Tech Locksmiths policies, processes, procedures.

• Develop field teams capable of delivering exceptional services. This includes the requirement to recruit, screen, and hire individuals who fit the High Tech Locksmiths culture and who have the capacity to learn and perform all relevant job functions and to train, motivate, coach, counsel and mentor team members.

• Direct and coordinate field operations within an assigned geographic area to ensure inventory audits and keys are completed as scheduled and in accordance with High Tech Locksmiths policies/procedures and customer specifications. This includes ensuring that assigned employees meet High Tech Locksmiths attendance, dress code, and professional conduct standards.

• Monitor and track performance (quality and quantity).

• Work proactively with Fleet Management and Fixed Operations to ensure Mobile Warehouses are clean, safe and fully functional at all times, and that vehicle maintenance and repair efforts are carefully managed to minimize unproductive time.

• Complete written performance appraisals annually for each assigned employee or more often in conjunction with Performance Improvement Programs (PIP), when needed.

• Travel may be required to complete in excess of 50% of job requirements.

Must Have's:

• Valid/current driver's license is required

• High school diploma or GED is required

• Degree in business or related discipline preferred

• Automotive locksmith experience preferred

• Two years in a supervisory or management position preferred

• Prior experience managing a remote workforce is preferred

Nice to Have's:

• Good organizational, clerical and verbal communication skills with technical aptitude.

• Working knowledge of Microsoft Office/Google Workspace products is required.

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