Client Success Specialist

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Job description

The Role: Onboarding Specialist
Our client is looking for a dynamic Client Success Specialist to join their corporate accounts team! In this role, you will be the friendly face (or voice) that welcomes new users to their platform and ensures a smooth, engaging onboarding experience. You'll work closely with new clients to understand their needs, provide platform guidance, and set them up for success from day one.

Key Responsibilities:

• Guide new users through the onboarding process, ensuring a seamless transition to our platform
• Conduct virtual onboarding sessions, training, and product demos
• Collaborate with sales and customer success teams to align on client needs and goals
• Proactively engage with new users to answer questions and provide support
• Track and monitor onboarding progress, identifying opportunities to improve the user experience
• Collect feedback and work with product teams to enhance platform features and usability

What We're Looking For:

• At least 1 year of experience in B2B sales or account management
• Strong communication and interpersonal skills
• A passion for technology and helping others succeed
• Ability to work independently and manage multiple tasks
• Positive attitude and a sense of fun-because we're all about growth and enjoying the journey!

Why Join Us?

• Fun Culture: We believe in working hard and having fun while doing it! You'll be joining a new team.
• Growth Opportunities: Be a part of a fast-growing company with room to grow your career. This contract could turn into a permanent opportunity.

Ready to Apply? If you're ready to take the next step in your career and help new users make the most of our platform, we'd love to hear from you! Please submit your resume and a brief cover letter telling us why you're the perfect fit for this role.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser:

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

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