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Customer Support Specialist

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SleepImage

2024-11-05 10:39:04

Job location Chicago, Illinois, United States

Job type: all

Job industry: Call Centre / CustomerService

Job description

SleepImage is rooted in medical science, delivering clinicians accuracy on par with the gold standard, and patients simplicity on par with consumer devices in the comfort of their own bed. The SleepImage System is built with the vision to simplify yet amplify the home sleep test process. Supported by wearable and flexible recording devices that are worn on the finger and paired with a mobile app that automatically uploads the recorded data at the end of the sleep test to the cloud-based SleepImage System, the SleepImage System to help physicians and other healthcare providers to evaluate, diagnose and manage their patients sleep quality and sleep disorders.

Responsibilities

This role provides customer support for users of our software and hardware via telephone and email, as well as maintains daily operations for support.

Qualifications

Excellent written and verbal communication skills, problem solving, troubleshooting, teamwork and critical thinking.

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