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Desktop Support

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US Tech Solutions, Inc.

2024-09-26 23:36:59

Job location Chicago, Illinois, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Duration: 3-6+ Months Contract with possible extension

Job Description:

Responsibilities:

Provides support to customers including installation, and servicing and repairing complex systems and equipment. Reviews and approves operational quality of system equipment.

Resolves customer problems in the areas of hardware/software installation, repair, upgrade and maintenance. Resolves more complex installations and maintenance issues.

Instructs customers in the operation and maintenance of systems/equipment.

Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

Acts as a liaison with customers on administrative and technical matters for assigned projects.

Performs complex analysis and prepares reports on system problem trends and issues.

Provides leadership and work guidance to less experienced personnel.

Experience:

High school diploma or G.E.D.

Many years of Desktop support experience

Experience working with the company's hardware, software and equipment products

Experience working with customer technology and support requirements

Office environment

May require weekend work

May require shift work

Skills:

Desktop Support, Windows, Mac

Education:

GED/ High School or Equivalent experience

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