Inside Sales/Customer Service Rep

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Job description

Join our innovative team at Ayalytical Instruments, a leading provider in the industry of high-precision measuring instruments for physical, chemical, mechanical, and structural properties. We pride ourselves on our commitment to excellence, cutting-edge technology, and fostering a collaborative and supportive work environment. At Ayalytical Instruments, we are dedicated to the growth and development of our employees, offering ample opportunities for professional advancement. Come join a collaborative and supportive team! Market segments we cover: Petroleum (Downstream Market), Flavors & Fragrances, Chemicals, Water, Electric Vehicles & other emerging markets.

Key Responsibilities:

• Be the primary point of contact for existing customers
• Make 15-20 sales calls per day and accurately track data in our CRM
• Manage the quotation process and facilitate orders through Distribution partnerships
• Accurately track daily progress (min. of 15 calls) as call report documents and upload to CRM software
• Respond promptly to customer inquiries via phone, email, or chat
• Process orders, forms, applications, and requests from customers
• Keep accurate records of customer interactions, transactions, comments, and complaints
• Provide information about products and services, take orders, and process returns
• Manage and maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Communicate and coordinate with internal departments to resolve customer issues
• Follow up on customer interactions and ensure customer satisfaction after-sales service
• Guide customers through the ordering process, ensuring accuracy and understanding of products
• Monitor back-ordered or out-of-stock items and communicate status updates to customers
• Maintain a thorough understanding of product specifications and features to provide expert customer service
• Ensure adherence to customer service policies and procedures to maintain high-quality service standards
• Analyze customer feedback and collaborate with management to improve the products and services
• Keep abreast of new product launches, promotions, and sales strategies
• Assist with inventory control by reporting any stock issues to the relevant departments
• Introduce Ayalytical to new prospects to uncover potential and qualify accounts
• Work with our Distribution partners and Rep Firms to develop new contacts throughout your territory
• Meet quarterly sales goals by supporting established customers and developing new accounts
• Build the various manufacturer brands we carry within your US territory by continued brand awareness, phone calls, and customer support
• Full time in-office- NO REMOTE WORK AVAILABLE

You will be successful in this role if

• You have a drive to learn the ins and outs of becoming a Sales Professional
• You enjoy talking to new people and making a memorable impression
• You enjoy building relationships
• You are someone who sets goals and meets them
• You are easy-going and self-motivated
• You thrive in a collaborative team environment

About us

AYALYTICAL INSTRUMENTS, INC is a small business. We are professional and agile and our goal is to revolutionize the precision instrument industry through innovation, exceptional service, and a commitment to excellence while fostering the growth and success of our team.

Our work environment includes:

• Modern office setting
• Snacks & coffee provided
• Dog-friendly office
• Regular team events
• Professional development opportunities

Why Join Us?

• Professional Growth: Opportunities for advancement in a long-term position within a growing company.
• Training and Development: Access to training programs to enhance your skills and knowledge.
• Supportive Team Culture: Be part of a team that values each member's contribution and fosters a collaborative work environment.

Additional Benefits:

• Insurance
• 5 days PTO first year, 15 PTO days after first year completed
• 7-10 paid company holidays per year
• A small, collaborative team in a West Town office
• Fully stocked pantry
• Company-sponsored networking events (bbq's, lunches, etc)
• Growth potential for stellar employees as the organization grows
• Employee development and training
• 401K matching

Compensation details: 0 Yearly Salary

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