Intern, PC Support Operations

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Job description

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the consulting firm on Glassdoors Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.

WHAT YOULL DO

This position presents an excellent opportunity for students seeking to develop technical and business skills in one of the worlds leading consulting firms. This person will work within Bains IT department, performing critical functions for our end users. Responsibilities for this role include supporting the Bain IT departments Boston Help Desk team by collaborating with team members, other members of Bain IT, and our end-users.

Key Tasks and Responsibilities

You will build and refresh Bain standard software image using Microsoft System Center Configuration Manager

You will transfer end-user data from non-functional systems to freshly imaged systems

You will supply support for Help Desk tickets using the ServiceNow ticketing system

You will track inventory

You will call in and track repairs for laptops

You will perform basic troubleshooting for network applications, systems, and components needing repair

You will set up relocating systems, monitors, and other hardware

You will install software on machines

ABOUT YOU

Currently pursuing a Bachelors degree in Computer Science, Computer Engineering, Information Systems, or a related focus

Prior technical support experience preferred

Excellent communication and organization skills

Ability to prioritize, multi-task, and meet deadlines

Is naturally a logical thinker who likes to solve problems

Proven strong analytical and technological skills

Ability to self-motivate

Ability to grasp new requirements, technologies, tools, and concepts

Takes pride in work and cares about delivering a quality result every time

Ability to work independently and within a small team

Competent with Windows 10 and Microsoft Office

Ability to lift equipment weighing up to 50 pounds (on rare occasions)

KEY REQUIREMENTS

Full-time availability (e.g., Monday to Friday, 40 hours per week) throughout the internship duration

Located in or able to be located in Chicago for the duration of the internship

Candidates should not be enrolled in ongoing courses or have competing academic responsibilities during this internship

Strong time management skills and ability to commit fully to the role

Please note all Bain & Company internship opportunities are separately sourced and filled by individual hiring managers. If you are interested in multiple Bain & Company internship opportunities, you are welcome to apply.

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