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Technical Support Representative

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Javen Technologies

2024-09-28 22:36:51

Job location Chicago, Illinois, United States

Job type: fulltime

Job industry: HR / Recruitment

Job description

Title: Technical Support Representative

Location: Chicago, IL

Duration: 12 months contract+ (Possible Extension)

Job Description:

  • The Technical Support Representative helps ensure proper systems operation so that end users can accomplish business tasks.
  • The individual applies analytical and problem-solving skills to help identify, communicate, and resolve system issues.
  • The individual will work with IT and business partners to ensure expectations are reasonably set and met.
  • Collaborate with staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
  • Promote a culture of continuous improvement. Assist with software releases and rollouts and communicate to end users about status and project conditions.
  • Perform software improvements and upgrades. Perform code deployments and releases.
  • Work with team to accurately forecast timing and efforts of work. Complete all tasks with a focus on quality.
  • Meet or exceed established SLOs Provide guidance to less experienced members of the team.
  • Collaborate directly with different areas of IT and the business in order to provide solutions for the Bank. Build rapport and elicit problem details from customers.
  • Provide timely reports on the status of projects as well as any unforeseen issues to management and to business units. Comply with all assigned administrative and operational tasks.
  • Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
  • Works to promote an understanding of business process and business requirements with technical staff. Identify and learn appropriate software and hardware used and supported by the organization.
  • Test fixes to ensure problems have been adequately resolved. Adhere to established policies, standards and procedures for ensuring the security and integrity of the Bank systems and data.
  • Provide on-call support of Bank applications.

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