Director, Shared Services

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Job description

Position Overview:

The Shared Services Director will oversee the development and delivery of a cross functional shared services department by managing teams, analyzing data, and creating metrics to improve service and cost delivery while executing on the shared services model and vision.

The Shared Services Director will be responsible for all activities related to the operational oversight of the Shared Services department and will work closely with senior leadership, cross-functional teams, and external partners to drive innovation and growth for CJ Logistics America.

This role is also responsible for facilitating the development of best-in class tools and workflows to enable operational efficiencies and actionable information to realize value for the customer.

Essential Duties & Responsibilities:

• Lead and produce content/metrics for quarterly and annual review meetings by acting as a consultative resource by assessing complex business situations, identifying problems through root cause analysis, and developing solution-based strategies to improve service and control expense.
• Maintain extensive knowledge of the competition and know how to differentiate CJL Logistics.
• Lead continuous improvement-based initiatives within the customers' supply chain network by developing and implementing long-range plans to incorporate technological changes.
• Support Business Development activities by exceeding customer expectations.
• Manage operating model to improve customer experience, reduce customer service cost, and increase operational support while managing relationships with carriers.
• Build effective relationships with LC Operations, Transportation, Engineering, Solutions, Human Resources, and IT teams to optimize the network.
• Set the expectation for process documentation, revising processes, document and implementations to support remote activities and improve services.
• Execute CSM platform to support productivity and tracking of metrics to achieve goals. Direct, develop, and drive a culture of accountability across the shared services department and broader teams to deliver on customer requirements.
• Connect employees to CJ Logistics America and the Customer's business objectives by building awareness around KPIs, contractual inputs, and budget commitments.
• Own and cascade corporate and organizational messages.
• Manage and implement the CJ Logistics Operating System model.

Requirements and Qualifications :

• Bachelor's Degree (supply chain, logistics, or related field preferred).
• 10+ years of experience in a 3PL/Supply Chain/Shared Services environment with knowledge in logistics center operations and a basic understanding of general warehousing, inventory, order fulfillment, customer service, and transportation practices.
• Experience with reviewing logistics contracts and agreements.
• Previous P&L responsibility and strong financial acumen.
• Proven customer partnership success and strong communication skills, both verbal and written, with an ability to engage and establish credibility with customer management at multiple levels in discussions to explore, understand and document their goals, priorities and challenges (voice of the customer).
• Ability to lead team development, organizational structure and have the ability to define future team designs/needs.
• Strong leadership skills, with experience managing cross-functional teams and external partners. Continuous Improvement mentality with strong desire to build best-in-class operations.
• Project Management experience to include process innovation, service improvements and ability to drive change management and the communications required with change.
• Demonstrate proven experience to foster and manage successful relationships with senior executive stakeholders aligning expectations and achieving successful program outcomes.
• Travel up to 50% of the time

Pay, Benefits and More:

• Salary range - $148,625 - $189, 496
• Competitive compensation package
• Full health insurance (medical, dental and vision), 401(k), Life insurance, tuition assistance, PTO and MORE!
• Growing company with a performance record that continues to climb!
• Laid-back and open-door work environment
• High Performance culture with a focus on a growth mindset where continuous improvement is embraced
• Opportunity for advancement

CJ Logistics About Statement:

CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea, and land. As a lead logistics partner (LLP), third-party logistics provider (3PL), and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service, and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the well-being of the end consumer, our customers, and our employees. CJ Logistics is responsible for the North American region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.

CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based on race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics America participates in the E-Verify program in certain locations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

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