Physician's Office Receptionist, Hopedale Office

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Job description

JOIN THE BEST. TO BE THE BEST.

HMC Offers:

• Tuition Reimbursement
• Excellent benefits
• Quality childcare located in HMC
• Wellness Center membership
• 401(k) plan with employer match

Employee Daycare Rates

• Infants (6 weeks to 15 months) - $133 weekly, $27 daily
• Toddlers (15 months to 2 yrs) - $126 weekly, $26 daily
• 2 years to 3 years - $119 weekly, $25 daily
• 4 years to 5 years - $112 weekly, $23 daily

Who we are:

• Join our team where you are not just a number but a part of a family of dedicated professionals. Care, compassion, and excellence comes from all departments at Hopedale Medical Complex. We believe a person's optimum health and wellness can only be provided when followed closely by highly trained and skilled physicians and staff who truly know their patients, and where top-quality care is the standard - not the exception.

About the job:

• The Physician's Office Receptionist ensures personal contact professionally to all patients. Provides efficient and competent patient scheduling for all physicians practicing at this office utilizing the current computer system. Assist at any office as needed, including Saturday. The office hours are Monday-Friday, ranging from 8:00am-6:00pm. There is a weekend shift, every sixth Saturday, 7 am - 1 pm in the Hopedale Office.

Responsibilities

• Answer incoming phone calls, assisting patients with scheduling needs or transferring to the appropriate department/person requested.
• Unlock office and prepare for patients.
• Scan all records for patients (radiology reports, labs, consultations reports, office visit information, demographics).
• Greet patients; gather and update all necessary information upon arrival
• Update schedules in the Medical Manager Appointment Scheduler or scheduling book.
• Take concise, accurate messages for nursing staff and physicians.
• Schedule appointments according to individual providers' schedules and the type of service requested.
• Make reminder phone calls for upcoming appointments.
• Maintain policies and procedures; update as needed.
• Refer patients in need of payment arrangements or financial assistance to the physician billing office.
• Schedule follow-up appointments as directed and provide patients with written appointment reminder cards.
• Collect necessary payment at time of service.
• Review billing information after a patient visit. Ensure that all necessary information included.
• Maintain schedules for consulting physicians, notifying their home office as per their individual preference.
• Complete lab requisitions and outpatient services requisitions and direct patients to the outpatient admitting office.
• Complete end of day procedures.
• Assist with the ordering and restocking of office supplies as needed.
• Perform other related work as requested or required.

Hopedale Medical Complex has recognized by the Illinois Critical Access Hospital Network (ICAHN) as a 2024 Neighbors Helping Neighbors Award recipient.

HCM was recognized as:

• The Top Performer in Quality
• A Top 10 Performer for Patient Satisfaction

To learn more about us, watch our YouTube video "The Hopedale story":

• High school diploma or the equivalent is required.
• Coding and medical terminology knowledge are strongly preferred.
• Multi-tasking in a busy setting is required.
• Proficiency in Microsoft Office is required.
• Previous medical office experience is preferred.
• Must be willing to rotate to any office: Tremont, Mackinaw, Manito, and Delavan.
• CPR certification is preferred.

Background and Drug screen Disclaimer:

• All HMC employees are required to pass a Federal and State background check and pass a drug and alcohol test. We test for illegal and legal substances, including cannabis (THC).

Compensation details: 15-16.5 Hourly Wage

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