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Senior Systems Engineer

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Onward Technologies

2024-11-05 14:44:42

Job location Northbrook, Illinois, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

The Senior System Engineer is a strategic technical position within the organization. This position is responsible for maintaining the design and integrity of customer's systems, coordinating complex projects, and overall technical account management.

Additional Requirements:

  • Improve customer service, perception, and satisfaction.
  • Ability to work in a team and communicate effectively.
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
  • Document internal processes and procedures related to duties and responsibilities.
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organization's key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.

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