Senior Service Technician

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Job description

Our Company:

Quarterra Group, Inc., a wholly-owned subsidiary of Lennar Corporation (NYSE:LEN and LEN.B) is a multi-strategy, real estate focused, alternative asset management company comprised of two rapidly growing verticals: Multifamily and Single-Family Rental. Launched in 2011, Quarterra Multifamily, previously known as LMC, is among the nation's most active developers, builders, and managers and has been on the National Multi-Housing Council's (NMHC) annual Top 50 list for eight consecutive years. Quarterra Single-Family Rental launched in 2020 to provide individuals, couples, and families who prefer to rent over home ownership the opportunity to live in exceptional neighborhoods with great amenities. For additional information, please visit

Summary of Position:

Under limited supervision the Senior Service Technician is responsible for the maintenance of the community, including overall inspections, repairs, and general maintenance of market-ready communities and other interior/exterior areas. The Senior Service Technician may work as the team lead, along with the other maintenance team members, to ensure the community meets the quality maintenance standards set by the Company. They assist the Service Supervisor with various projects and may be required to stand in for the Service Supervisor as requested.

Principal Duties and Responsibilities:

• Complete assigned work orders generated from resident requests for service.
• Maintain routine upkeep of the community by diagnosing the source or cause of a defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Complete the make-ready process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a 'punch' list of maintenance work needed, scheduling vendors and contractors as needed, and obtaining supplies and materials.
• Follow procedures for accessing and obtaining materials, supplies, equipment, tools and other items from the community's maintenance shop by tracking inventory used, returning unused items to the established location, and notifying the Service Supervisor about re-ordering needs.
• Complete paperwork timely and accurately so that service requests can be appropriately documented and tracked.
• Maintain the grounds, common areas, and amenities. Some examples include picking up trash and debris, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage.
• Support cost-cutting and expense control programs by fixing rather than replacing parts, when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
• Routinely conduct property inspections to identify safety and risk management concerns and oversee work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications.
• Comply with the Company's safety and risk-management policies by attending and participating in the Company's routine safety meetings, completing required training on OSHA and other safety related laws and requirements, and by reporting accidents and incidents promptly and accurately.
• Demonstrate customer services skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.
• Keep abreast of current changes in technology, processes, and standards within the industry and areas of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications or utilizing other appropriate methods to obtain business and professional information and applies knowledge and practices to areas of responsibility.
• Participate in on-going training provided by the Service Supervisor and other resources as needed and/or required.

General Overview of Compensation & Benefits:

• We reasonably expect the base compensation offered for this position to range from $24.00 to $26.00 per hour, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living, etc.), and operational considerations.
• This position may be eligible for performance-based bonuses as determined in the Company's sole discretion.
• This position will be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. We also offer paid time off for vacation, sickness, holiday, and bereavement. We are pleased to be able to provide 100% company paid life insurance and long-term disability insurance. This information is intended to be a general overview and may be modified by the Company due to business-related factors.

Applicants may apply for this position via our careers website.

Education and Experience Requirements:

• Minimum of 4 - 6 years of experience in property management maintenance or equivalent experience
• Must have EPA certifications Type I and II or Universal for refrigerant recycling. (Applies to Certified Service Technicians.)
• Associates must have all certifications as required by State and Local jurisdictions. (Applies to both Certified and Non-Certified Service Technicians.)
• Must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices.
• Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, associates, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving guest problems.
• Literate with computer programs and word processing software.

Additional Requirements:

• Valid driver's license.

Physical Requirements:

This is a position which requires the Senior Service Technician to frequently walk, stand and climb stairs in/around apartment homes, models, and properties. Must also have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the associate. Duties, responsibilities, and activities may change at any time with or without notice.

Quarterra Group is an Equal Opportunity Employer that prides itself on diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, pregnancy or related condition, protected status, or any other status prohibited by applicable national, federal, state or local law. Quarterra Group believes diversity and inclusion among our Associates is critical to our success and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

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