Member Relations

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Job description

Join Our Winning Team as a Member Relations Representative!

DESCRIPTION:

First Community Credit Union (FirstCCU) is a full service credit union. While our pace is fast, we operate with the highest standards of integrity to provide quality products and services to help members save money and achieve financial goals. From first savings accounts, auto and home loans, to retirement accounts, we serve our communities at every financial stage of life.

We've grown significantly over the last ten years and we're not slowing down! This means more job openings and promotion opportunities for our staff members. As we continue serving our current member base, we're excited to expand into new communities.

Are you a passionate sales professional looking to elevate your career in a vibrant and rewarding environment? First Community Credit Union (FirstCCU) invites you to apply for the position of Member Relations Representative and become a vital part of our growing family!

At FirstCCU, we pride ourselves on delivering exceptional financial products and services that empower our members to achieve their financial dreams. Our fast-paced environment values integrity, innovation, and a commitment to community. As we expand our reach, we are excited to bring on driven individuals ready to make a difference!

Career Growth: As we continue to grow, so do your opportunities! With continuous personal and professional development, you can pave your path to success within the credit union.

Enjoy a competitive base salary along with a highly attractive incentive plan designed to reward your sales achievements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Excellent verbal communication and sales skills are required. Our products are top notch and will easily sell themselves.
• This is a fast-paced sales focused position involving outbound calling to existing and prospective members with a base wage, highly competitive incentive plan, and uncapped earning potential
• Establish, grow and maintain positive relationships with members
• Align products and services that help achieve members' financial goals and those of the credit union
• Successfully cross sell additional products and services
• Provide quality customer service to members over the phone and in person
• Guide members through the lending process from application through disbursement of funds
• Open new accounts including share drafts, certificates, IRAs, and various club accounts
• Provide credit counseling and solutions to members who do not qualify for loans
• Follow the established FirstCCU lending policy
• Follow state and federal lending laws and regulations
• Perform other duties and responsibilities as assigned or deemed necessary

Working Conditions:

Normal office working conditions with the absence of disagreeable elements.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

MINIMUM REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• High school graduate or equivalent
• Minimum two years of previous outside or business-to-business sales experience (excluding retail and inbound sales)
• Highly motivated and goal driven with proven sales ability
• Possess a positive, willing and capable attitude
• Superior customer service skills
• Strong interpersonal, oral and written communication skills
• Ability to learn and embrace technology
• Strong time management and organizational skills
• Availability to work weekends and extended hours as needed
• Able to work effectively on a team and independently

PREFERRED SKILLS AND/OR EXPERIENCE:

• Previous experience in a sales enviornment
• Knowledge of state and federal lending laws and regulations

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